Reviews (2,070)

Overall rating
4.6
Counts per rating level
  • 70% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, making it ideal for those with minimal technical skills. They value the customizable email templates and the free tier that allows up to 10,000 emails per month. The built-in analytics are also a highlight, helping track and optimize email campaign effectiveness. It's especially beneficial for solo entrepreneurs and beginners in email marketing.

Edited April 6, 2023

The app is good, but i would like to have additional features for it to be great and a true substitution to the other email services. I would like to have:
1. a very simple image crop/editing tool so that it is easier to adjust certain images
2. some ways to change the font sizes in the footer

thx

Allude München
Germany
2 months using the app
Shopify replied April 6, 2023

Hi, there. Thank you for sharing this feedback! These are great suggestions and I'm happy to pass this on to our development team. We're always looking for ways to improve and expand the features we offer. -Erin, Shopify Support

March 17, 2021

Using the Email Marketing app is amazing! cant wait to use again next month. The ease of changing the template to fit our business was simple.

Red Oak Lavender
United States
2 months using the app
April 14, 2021

Extremely easy to install and use. I've just drafted my first email that I will send out when I launch my website, and it couldn't have been easier!

Lovethical
United Kingdom
2 months using the app
Edited October 24, 2020

Shopify Email is not available for your store yet. The app will be automatically installed for you when it becomes available. Why do you publish an unavailable app here?
Update:Now I added the app. It's not always free. Paid for emails over 2000. But Shopify will control your marketing and shut down your email before it is sent to all of your customers. Although I paid the money. They only sent out 70% emails. It is very frustrating not having the control over your own list.

INHALCO
United States
Almost 4 years using the app
Shopify replied April 21, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. Its feedback like this that helps us to improve! I'm going to send you an email to open up the lines of communication and see what I can do for you.

Amy l Shopify

September 7, 2020

It was fast and easy to use! Looking forward to more templates in the future. Would also like to see a way to add the product directly into the emails.

ARIA KIDS
United States
2 months using the app
December 24, 2020

It would be more convenient, if I could copy and paste the template because its not easy to input all the information e.g. for the footer everytime I want to send a newsletter other than that its very useful.

freelinebrands4all
Greece
Almost 2 years using the app
February 24, 2021

Shopify Email has given me a chance to reach my subscribers easily and efficiently while making it fun! With tons of pre-made email templates and easy to adjust settings, professional emails has never been so stress free!

TAYLORGIGNAC
Canada
2 months using the app
February 4, 2021

I used this app and helps me create emails to engage with customers. However, more seasonal designs could help to target customers.

Ladey Bella's Boutique
United States
Almost 2 years using the app
February 2, 2021

It is really user friendly. It would be nice if you could add several pictures in a Frame instead of just one picture.

Cordemeijer Charcuterie
Netherlands
Almost 2 years using the app
October 5, 2020

I really love that Shopify has added this app for us to use straight from our Shopify Admin. It is pretty easy to use and since it is new I don't expect it to have all the bells and whistles that the other email marketing apps offer. However, I don't use this app much because it does not offer email automation which is a huge need for my business. I find myself still using my other email apps for the automation process. If Shopify could add this feature, I would switch over for sure! I think the pricing is fair and the convenience is optimal.

Neptune Athletics
United States
Almost 4 years using the app
Shopify replied October 13, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.

Claire l Shopify