Shopify Email , 1,427 reviews

Overall rating
4.4
Counts per rating level
  • 66% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly and cost-effective, appreciating its seamless integration with Shopify stores, customizable templates, and analytics. They value the mass emailing, product insert, and review features. However, some report issues with email delivery and scheduling, and discrepancies in the number of emails sent. There are requests for more advanced features like adding videos or GIFs to emails and a wider template variety. Despite these, its simplicity, transparency, and functionality are its key strengths.

November 9, 2020

I used it to make my first mailing. Absolutely perfect would recommend it to everybody...very easy and even had a template in my own website colours

TeaSaltAndSpices
Netherlands
About 1 hour using the app
January 6, 2021

Honestly, this is the first e-mail newsletter that we've scheduled so while it's been an easy enough setup, we have yet to really understand how helpful it is.

4 BeanS
United States
About 1 hour using the app
September 7, 2020

Loved how easy it was. My logo and email auto populated and adding additional fields were easy as well.

Beyond Ordinary
United States
About 1 hour using the app
April 27, 2021

Super easy to use!! the templates are definitely wonderful and time savers. They are really easy to modify, and follow. Totally recommend it!

Apricus Finds
United States
About 1 hour using the app
October 27, 2020

I usually use MailChimp or Direct Mail. I wanted to try the integration with Shopify. While it is easy to use, it appears limited in report data and ability to create alternate campaigns, although I am still working through it so will update with additional feedback once I have used it more and have additional feedback.

Limbers Dancewear
Canada
1 day using the app
Shopify replied October 28, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team.

Best,
Charlotte | Shopify Support

February 10, 2021

Just cancelled my MailChip account and will now save over $300 a month to do just the same thing - THANK YOU!

Dynomighty Design
United States
About 1 hour using the app
February 3, 2021

It is easy to use and gets the job done really quickly! Overall was exactly what I was looking for!

Kat Eye Cosmetics
United States
About 1 hour using the app
March 20, 2022

Can anyone tell me how to set up an automated welcome email? I can't seem to figure out how to do that. I like the layouts and design, but I might need to switch to another app, if I can't streamline this a bit.

Catskills Vintage & Co.
United States
About 10 hours using the app
Shopify replied March 30, 2022

Thank you for taking the time to write your review and ask your question! You can indeed set up a welcome email for new customers within Shopify, but it is not done directly within the Shopify Email app. This can instead be set up within the Automations section of the Marketing tab in the Shopify admin.

We have a guide here you can follow which explains how to create an automation within Shopify, including sending a welcome email to your customers: https://bit.ly/3iPaDoo. -Victor, Shopify Support

November 5, 2020

Shopify has been so easy to use and design my website with. I love all of the built in features and great marketing tools too! Highly recommend to new and experienced users!

Collin The Shots: Coffee Table Books
United States
About 1 hour using the app
March 6, 2021

Super simple and effective. Amazingly user-friendly, which i really appreciate. However you cannot edit once it’s been scheduled.

Mini Bee Creations
Canada
About 1 hour using the app