Reviews (2,069)

Overall rating
4.6
Counts per rating level
  • 70% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, making it ideal for those with minimal technical skills. They value the customizable email templates and the free tier that allows up to 10,000 emails per month. The built-in analytics are also a highlight, helping track and optimize email campaign effectiveness. It's especially beneficial for solo entrepreneurs and beginners in email marketing.

October 19, 2020

We www.krmagic.co.nz use this app to send mass email to my customers and very easy and handy tool.its highly recommended to make life easy .
Chur

KrMagic
New Zealand
4 months using the app
March 11, 2024

good

ArtsyCornerrStudio
United States
2 months using the app
December 5, 2020

Easy to use and structure emails. I managed to email all my subs about our sale end date. I also managed to send test emails to only myself until I knew it was good enough to send out.

The New Tier
United Kingdom
4 months using the app
December 28, 2020

Je serai vraiment ravie si cette application me porte ses fruits le plus rapidement possible malgré les difficultés actuelles

le sable vert
France
4 months using the app
August 1, 2022

Overall, this app is not good. My biggest complaint is that it takes hours to send an email to our 1600 customers. This is a problem when we launch a subscriber exclusive sale with limited stock quantities. Not all customers get the email at the same time. Also, the layout is very basic looking and the app doesn't offer a sticky popup tab to entice shoppers to join the list throughout their shopping journey. Automations, reports, and editor are all in different locations in the admin dashboard making it confusing and the abandon cart automation is not even sending. I do like that I can link products easily but that's about it.

527 Photo
United States
4 months using the app
Shopify replied August 23, 2022

Thank you for writing your review and for sharing your feedback on how Shopify Email can be improved. I can see why the long wait to send emails to customers is a frustration and that this can cause issues with subscriber sales, and how greater customization options would be a benefit to you and your business.

We appreciate you taking the time to provide us with your suggestions and I will ensure that all of your comments are passed on to our app development team for review. -Victor, Shopify Support

September 3, 2020

It is easy to use. I do wish there were more features to it though. I would like to have more control of products in a row rather than just down only. Thank you

Pink Aviator
United States
4 months using the app
September 5, 2020

Contento con esa aplicación que me permite enviar correos electrónicos con mucha rapidez y con un diseño correcto.

Cardell Watch Store
Spain
4 months using the app
January 22, 2021

Thank you for the template, such a help for a business beginner like me! :) I don't know all the creative aesthetic yet and this helped put everything at ease.

Catie's Miniatures
United States
4 months using the app
September 9, 2020

I think that we need more options for templates - as in instead of just stacking pictures or products they should have an option for tiles (i.e. featuring a collection in your email)

The Knit Kit
United States
4 months using the app
September 11, 2020

This is so simple and so effective. Really easy to use templates and design too. Yes, if you want more features you can go to mailchimp or similar, but you pay THROUGH THE NOSE for it. For a small business who doesn't have many emails or many subscribers, this is absolutely perfect. Please please please don't get rid of this!

Gardening for Kids
United Kingdom
4 months using the app