Reviews (1,905)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effectiveness and ease of use, particularly highlighting its seamless integration with Shopify which simplifies email campaign management. It offers a range of customizable templates, though some merchants desire more advanced features. Key benefits include robust analytics and automation tools like abandoned cart recovery, enhancing marketing efficiency. The free plan is popular, allowing up to 10,000 emails per month at no cost, beneficial for reducing operational expenses. Merchants report successful marketing campaigns with noticeable increases in sales and customer engagement, making it a recommended choice for enhancing marketing efforts within the Shopify ecosystem.
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Looks good- but I need to send more than 4 emails in a week. Not all emails go to all subscribers and I need targeted content for each group.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. As of right now there is a maximum limit of 5 emails every week. I will be sure to pass your feedback on to the developer team and hopefully this is something they can look into for future updates.
I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.
Claire l Shopify
I need help
Thank you for your review. Please contact our Support Team (https://shopify.link/qL3P) for help with Shopify Email. -Emily, Shopify Support
love this app so much! It is so user friendly and the templates are great! HIGHLY RECOMMEND THIS! :)
Tried it since it was free. Now I'm going to look for something else. They need to do a lot of work on this to make it worth using.
Hey there,
Amy here from Shopify. I appreciate you taking the time to leave us a review. I'm going to send you an email to open up the lines of communication here. I would love to hear what you feel is missing from the app, that is needed before you use it. This way I can pass it along to my developers.
Amy l Shopify
Shopify will simply stop the campaign for several reasons. If too many unsubscribe or bounce it will stop sending the email and since there are zero reports, you have no idea who was sent the email and who wasn't. I've tried to make it work with custom groups but it's so frustrating when only 45% of your emails go through. 1. We ran a contest for a free giveaway. 2,100 people signed up. After 1k emails were sent, shopify stopped it because too many people unsubscribed. But all these people literally entered to win and be notified by email. Since there are no reports, I can't tell if the winner was notified they won, and now I am getting calls all day from others who entered because they never got the winner announcement email. Can't resend the entire campaign because then 45% of our customers will get a duplicate email and surely report us as spam at that point. 2. When I first launched the store, I uploaded our customer list from our brick-and-mortar shop from over the past couple of years of people that were in our newsletter. 1,800 customers total. There were some bounces because some were work emails, or incorrectly entered etc. We sent a launch email to notify them of the new online store, and again shopify stopped the campaign at 45%. And again, since there are no reports we can't tell who was notified and who wasn't, and we can't resend the email to the other half that never received it the first time. Shopify does a lot of things right, this ain't one of them.
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review on the Shopify email. I'm really sorry to hear of the struggles you were facing with sending email campaigns.
I will send you an email to open up that line of communication and we can pass over this feedback to the app developers.
Claire - Shopify
I really like using this app it's really simple to use. Anyone would be able to use it, that's how easy it is. Love it!!
Just started using, super easy and user friendly, sent my first email out in about ten mins! So far so good!
Shopify Email App is not honoring image sizes. Re-sized and imported a 150x150 logo and once it loaded the image significantly increased in size. I have not been able to find a solution to this.
Hi there, CurrantC. Thanks for taking the time to leave us a review for Shopify Email. I did some testing in my own store and when adding an image to an added 'Section' of your email template, the template attempts to optimize the image to fit the width of the email. If you're looking to add a 150x150 logo image, you can click on the 'header' section that appears in the template. Within that section is an option to enable and upload a logo image. I tested this in my own store with a 150x150 logo image and my logo appeared beautifully at the top of my email.
If you're looking to add your logo image to an added section of your email, try uploading an logo image that's 480-600 pixels wide. This should optimize the image to fill the space of the section without expanding into something too blurry to read.
If you're looking to introduce a smaller version of your logo image outside of your header section, (so let's say the middle of your email, for example) you will want to look into adding a custom-coded section to your email which will house that image at your desired dimensions.
Hopefully you find the information in this reply helpful! If you have any questions, feel free to reach out to our Live Team (https://bit.ly/2AWw5VA) for some additional assistance. -Imogen, Shopify Support
Simple and efficient, you email is ready to send out in 2 minutes, highly recommend this app for every one
Thank you so much for quick help, I had trouble adding Shopify mail, but after help from Shopify expert, it's working great.
Hey there!
Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. I'm going to send you an email to open up the lines of communication and see what information I can get for you here.
Amy l Shopify