Reviews (2,380)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies creating and managing email campaigns. It integrates seamlessly with Shopify, allowing for personalized emails using customer data. The app is affordable, with a free tier ideal for small businesses, and offers customizable templates and essential automation features. Built-in analytics and supportive customer service further enhance its value, making it a solid choice for basic email marketing needs.

May 7, 2020

I was really looking forward to Shopify E-mail and hoped it would change a lot, but to be honest it's not that spectaculair and very very basic. Also weird that it doesn't allow you to change the notification mails. It should be 'normal' to have a great free way to send all your customers emails when paying 79$ per month for using Shopify.

Still a lot of work to do Shopify...

Dresses Boutique
Netherlands
5 months using the app
Shopify replied May 11, 2020

Hey there,

Amy here from Shopify. I appreciate the feedback. Our aim here is to make it as easy as possible for our Merchants to be able to do everything in one place. That is why your feedback is so important! I'm going to send you an email so I can gather your thoughts and get it off to my team.

Amy l Shopify

September 27, 2020

Very basic - No ability to automate flows - You cannot add a logo or match to your theme or customize fonts. Shopify promised upgrades months ago it still says new templates coming soon - I guess SOON means in a few years?! sticking with our other email provider for now.

Darby Scott
United States
4 months using the app
Shopify replied September 28, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. We often times cannot provide exact time-line on when changes or new launches of our products will take place, but rest assured that we always take our merchants feedback seriously when making these plans for the future. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team.

Best,
Charlotte | Shopify Support

September 16, 2020

First time using emails and this has made it easy for me to understand and send emails to customers. I find that adding and loading images/products easy and it has helped bring attention to my products. I just need to write eye catching captions now and attract those potential buyers too!

The Boho Hippie Shop
United States
2 months using the app
September 6, 2020

It was easy for the most part linking all the social media was a bit difficult. Also I cant send out marketing to people who are not subscribers.

HERA Body Collection
United States
4 months using the app
Shopify replied September 10, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Currently it is not possible to email customers who who have not subscribed to receive marketing emails from you.

Our team are consistently working to improve the app and add functionality to suit our Merchants needs so I'm going to follow up with you with an email to open up the lines of communication here and I can provide your feedback to my team.

Claire l Shopify

June 1, 2020

Can't send emails to people who've dissalowed email marketing, so we can't use it to warn people about the covid situation. Completely useless

Got2haves.com
United States
4 months using the app
Shopify replied June 9, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time leave us a review. I can understand wanting to reach all of your customers, outside of those signed up to marketing at this current time. I'm going to follow up with you in an email to open up the lines of communication here so if there is any further feedback on functionality you would like to see I can pass this on to our developers as well as your current feedback.

Claire l Shopify

January 19, 2021

I enjoy the features and what it is capable of. I just wish it offered a bit more. More templates, different structures when adding products to the email, etc.. If Shopify were to add more customizations, I would give this a 5 star rating.

Sea Breeze of California
United States
4 months using the app
Shopify replied February 12, 2021

Hey!

Amy here from Shopify. Thanks for taking the time to leave us a review. I would love to hear more details on exactly what you would like to see. Its that kind of feedback that helps us to improve our app!

Im going to send you an email to open up the communication here.

Amy l Shopify

February 24, 2021

After installing the app, I quickly realized how little customization it can do, so uninstalled and switched to Klaviyo. For example, the confirmation pages Shopify Email generates automatically includes your store name at the top. But all sites already have their logo/store name at the top of their site so it's redundant and just looks pedestrian. The fact that you or Shopify can't remove that is brutal.

Capsule
Canada
5 months using the app
Shopify replied March 13, 2021

Hey there,

Amy here from Shopify. Thank you for taking the time to share your thoughts with us. I'm going to follow up with you in an email to open up the lines of communication so I can share your feedback with our developers.

Amy l Shopify

Edited December 4, 2020

Needs more Email Templates. Very Basic! Too Basic! not enough options. page works great very easy to work and manage just needs more template options and colors also the header you can't change the font

Winkbykamice
United States
4 months using the app
Shopify replied December 7, 2020

Hey there,

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team.

Best,
Charlotte | Shopify Support

December 28, 2023

Another free app. Need time to explore on how to use the app but overall works great.

Pattern Patch Parlor
United Kingdom
4 months using the app
September 1, 2020

I got a result of this service. Even it needs improvements this has a great opportunity to market products using emails. Thanks and hope to get a better result.

Facestora
Sri Lanka
2 months using the app