Shopify Email , 1,433 reviews

Overall rating
4.4
Counts per rating level
  • 66% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly and cost-effective, appreciating its seamless integration with Shopify stores, customizable templates, and analytics. They value the mass emailing, product insert, and review features. However, some report issues with email delivery and scheduling, and discrepancies in the number of emails sent. There are requests for more advanced features like adding videos or GIFs to emails and a wider template variety. Despite these, its simplicity, transparency, and functionality are its key strengths.

November 23, 2023

Excellent

My online shop
Pakistan
29 days using the app
September 8, 2023

Setting up all my emails flows etc, was pretty straight forward, except for 1 thing. It didn't send out ANY of my automated emails.

I do not know why shopify moved to forcing this app to send out emails for abandoned cart and abandoned checkout.

Kaganader Tuning
United States
8 days using the app
Shopify replied September 13, 2023

Thanks for letting us know about this! We'd like to take a closer look at how this is set up in your store, if you can reach out for account support via our Help Centre here: (https://shopify.link/WJna). -Don, Shopify Support

June 12, 2023

The app itself is easy to use and seems very useful.
However, getting the results can be a bit confusing,
It would be great if there was an option to download the results, for example in CSV format, for further analysis.

(一社)開華GPE
Japan
2 months using the app
Shopify replied June 13, 2023

Hello, there. Thanks for reaching out. Your feedback is important to us. I've submitted this as a feature request to our development team to review, as I understand this is important for you and your business. I recommend keeping our Shopify Changelog (https://shopify.link/Y7dL) handy to stay up to date with new features that roll out to the platform. - Victoria, Shopify Support.

May 1, 2024

I Like Itx

Selter beauty
United States
12 minutes using the app
September 5, 2023

Love the app but I have a problem finding my discount codes when I'm editing an email.

Calmes
Norway
28 days using the app
May 6, 2024

hola somos vigilancianetwork
queremos saber como te fue con nosotros
para poder mejorar

Vigilancianetwork
Mexico
May 5, 2024

very good

Calibra Solutions
Israel
July 10, 2023

I just started looking into the email app and I setup the New Arrivals template. Looks fine on PC, but the mobile version is really bad. Narrow columns of text with words broken up. How can a seller be expected to send that to a customer?

Am I missing something?

Pulsewidth Faucets
United States
1 day using the app
Shopify replied July 28, 2023

Thank you for taking the time and writing this review. We certainly appreciate how it can feel to discover issues using the app. We’re happy to report that we isolated the bug that was causing formatting issues on mobile and have now fixed it. - Clare, Shopify Email

July 26, 2023

Wir sind nun von Klaviyo komplett auf Shopify Email umgestiegen und ich muss sagen. GENIAL. Klar, es fehlt noch an der ein oder anderen Stelle ein tolles Feature und ich hoffe, dass Shopify hier noch nachzieht - aber der Anfang ist gemacht. Das Beste daran, wir haben nahezu alle Flows in Shopify nachgebaut und verlieren dadurch keinen Umsatz. Im Gegenteil - wir zahlen sogar deutlich weniger als mit Klaviyo.

Barista Royal GmbH
Germany
4 months using the app
May 24, 2023

Bom dia
Estou tentando integrar o Melhor Envio na minha loja e não estou conseguindo.
Favor entrar em contato para ver o que tem que fazer.
Obrigado

Dropjunior
Brazil
About 1 month using the app