Reviews (2,374)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies creating and managing email campaigns. It integrates seamlessly with Shopify, allowing for personalized emails using customer data. The app is affordable, with a free tier ideal for small businesses, and offers customizable templates and essential automation features. Built-in analytics and supportive customer service further enhance its value, making it a solid choice for basic email marketing needs.

March 13, 2024

If could do a "customer bought" section, it would be 10 stars. currently has more abandoned options, so if its a good product need more options to gain back wins. So far does what it needs when i need it to. But also you must put in the time to get from it what you need. Thanks.

Saturated
United States
8 months using the app
May 27, 2024

I love Shopify Email campaigns. Seamless, professional, and the templates are a joy to customize. We are guaranteed orders after each campaign is sent. I used to pay a salaried employee ti do this with a costly email service company.

Hopeless Romantic
United States
Over 1 year using the app
March 18, 2024

I have made great use of Shopify Email! I always get orders when I send out an email - it's great for reminding customers you exist and getting them to your store. Love it!

Shungite Queen
United States
Over 2 years using the app
August 3, 2024

I like the convenience and efficiency of automated email campaigns with customizable templates, along with features that help maintain consistent branding. Being able to preview emails on different devices and access detailed reports on sent emails adds an extra layer of control and insight to campaigns.

CoinGems
Australia
29 days using the app
August 29, 2024

Does what its suppose to do!

PurityRestored
United States
Almost 3 years using the app
September 5, 2024

Not simple but very good

ZūmBak
United States
6 months using the app
May 20, 2024

I'm loving it! Since I opened my shop 6 years ago I have used payed email marketing (privy). Until I had problem about a month ago. On the new products launch day the provider simply couldn't send my email to my customers. I reached out to them and I only heard back from them a day later with no solution. They were having some issues and couldn't provide help. This cause me great loss. Searching for new service I found out Shopify offers a bunch of apps including email marking. I'm using it for about a month now and I'm super satisfied! It's much simpler, but I like it. Super easy to use. I love the fact there is no cost. I recommended it!

Aguas Claras Organics
United States
3 months using the app
August 26, 2024

endless bot-spam customers are registering on daily basis. Why ? what is the purpose ??

Maison Stanbul
Türkiye
Over 4 years using the app
April 10, 2024

Just tested Shopify Email having been a regular Mailchimp user for the last few years. They don't really compare. Shopify email user interface is clunky and the send time (we have 2,500 subscribers) is really slow due to the batch sending. Also... the Reports interface is very very slow to update, it's not giving me statistics in real-time.
Not sure if we are going to keep using it.... I like that the cost is lower than Mailchimp (thank you Shopify) but please, please keep developing this functionality so that it works smoothly, quickly, intelligently. Right now it's not very intuitive and I am not convinced I'm going to stick with it.

Somerset Foodie
United Kingdom
Over 2 years using the app
June 6, 2024

Everything was ok for a number of years, but Shopify has decided that we do not need to see open rates on any of the campaigns that have 100% delivery.

I mean: every other email provider shows open rates, etc, but Shopify's programmers, decided they see things differently and removed these report stats.

vfx-studio
United States
Over 3 years using the app
Shopify replied June 10, 2024

Thank you for your review. Campaign analytics reports can be accessed from the *Campaign Summary > View Report* section through Shopify Email's marketing tab. Read more about this here: https://shopify.link/j6rb. -Olivia, Shopify Support