Reviews (2,374)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies creating and managing email campaigns. It integrates seamlessly with Shopify, allowing for personalized emails using customer data. The app is affordable, with a free tier ideal for small businesses, and offers customizable templates and essential automation features. Built-in analytics and supportive customer service further enhance its value, making it a solid choice for basic email marketing needs.

April 10, 2024

Just tested Shopify Email having been a regular Mailchimp user for the last few years. They don't really compare. Shopify email user interface is clunky and the send time (we have 2,500 subscribers) is really slow due to the batch sending. Also... the Reports interface is very very slow to update, it's not giving me statistics in real-time.
Not sure if we are going to keep using it.... I like ...

Somerset Foodie
United Kingdom
Over 2 years using the app
June 6, 2024

Everything was ok for a number of years, but Shopify has decided that we do not need to see open rates on any of the campaigns that have 100% delivery.

I mean: every other email provider shows open rates, etc, but Shopify's programmers, decided they see things differently and removed these report stats.

vfx-studio
United States
Over 3 years using the app
Shopify replied June 10, 2024

Thank you for your review. Campaign analytics reports can be accessed from the *Campaign Summary > View Report* section through Shopify Email's marketing tab. Read more about ...

October 14, 2024

GREAT AND EASY TO USE FOR ALL EXPERIANCES

searssupply
United Kingdom
About 1 month using the app
April 14, 2024

cheaper than other programs and super simple to use. Allows me to save my templates for my weekly emails so that I don't have to start from scratch. The amount of preset template options are great too!

Greener Harvest Seeds
United States
Over 1 year using the app
March 25, 2024

Easy to use templates for all occasions. Only took a few mins to send an email to the mailing list.

Elba Artisan Gallery
United Kingdom
Over 3 years using the app
May 25, 2024

Tough to critique the app because this is the first time I've used such an app but am learning.

I had created and sent an advertising email earlier (my first) that didn't turn out as intended. Hopefully our next scheduled marketing email will be more prudent and lead to sales/conversions.

Thank you.

MILSPEC WATCH GROUP
United States
7 months using the app
September 11, 2024

É muito pratica com os seus modelos de email.

RYZENSTYLE
Portugal
7 months using the app
July 23, 2024

Simple to use. Basic app for starting on shopify and building your brand. We could see ourselves using it long term because of it's simplicity.

Good Grounds Coffee Co.
United States
2 months using the app
August 5, 2024

Easy to use app! We are a tiny business who likes to send out the occasional email to our customers. This has great tracking, segmentation, and analytics.

Equina USA
United States
7 months using the app
April 12, 2024

The shopify email app is easy to use. I love the simplicity of it and it helps me stay in communication with my customers. Everyone always compliments me on how professional my emails are.

However, I wish there were an option for adding videos.

Love Life Naturals
United States
Almost 4 years using the app