Reviews (2,338)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with Shopify, enhancing email campaign management and performance tracking. It offers cost-effective solutions with user-friendly design tools, customizable templates, and dynamic fields. Built-in analytics, automation capabilities, and integration with Shopify Forms and Shopify Flow help personalize customer interactions and automate processes. Merchants also praise the straightforward setup, reliable performance, and responsive support team.

May 2, 2024

This app is very new member friendly! It has been easy to navigate on the app. It has provided me with plenty of information and recommendations. I am looking forward to utilizing the app more.

Scrubs World & More
United States
Almost 2 years using the app
September 25, 2024

Very practical, fantastic!

Bro.Leather-Craftsman
Hong Kong SAR
Almost 2 years using the app
August 8, 2024

I'm not sure why, but personalizations don't work for us. We have two storefronts and neither can get personalizations to work. We reached out to support over the past year and just get a link to an article, but no real support.

RTM - Retail Therapy Men's
United States
About 1 year using the app
October 29, 2024

Semplice ed efficace

carmenfashionstore
Italy
6 months using the app
December 20, 2024

Sehr gut

Luxovate
Germany
About 2 months using the app
April 10, 2024

Just tested Shopify Email having been a regular Mailchimp user for the last few years. They don't really compare. Shopify email user interface is clunky and the send time (we have 2,500 subscribers) is really slow due to the batch sending. Also... the Reports interface is very very slow to update, it's not giving me statistics in real-time.
Not sure if we are going to keep using it.... I like that the cost is lower than Mailchimp (thank you Shopify) but please, please keep developing this functionality so that it works smoothly, quickly, intelligently. Right now it's not very intuitive and I am not convinced I'm going to stick with it.

Somerset Foodie
United Kingdom
Over 2 years using the app
February 25, 2024

It's easy to use, and the analytics and insights are incredibly valuable. I've used other bulk email services and this one is outstanding for its transparency in which emails have bounced or who reported you as spam. It just took me one pass to clean up my list and now I'm confident I'm actually reaching people who actually want to hear from me. Thumbs up from me!

Sandwich Glass Museum
United States
7 months using the app
November 28, 2024

https://www.viintage.store

Viintage Store
Qatar
13 days using the app
May 28, 2024

I've used Shopify for years and have never had a problem its worked perfectly for my small business

S T Y L E L A U N D R Y
Australia
Over 2 years using the app
May 31, 2024

It was really easy to lay out my newsletter and send it out. I'm looking forward to using it more!

Nathan (N8) Miers
United States
Over 1 year using the app