Shopify Email , 1,328 reviews

Overall rating
4.4
Counts per rating level
  • 65% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, cost-effectiveness, and seamless integration with their stores. It's praised for its range of email templates and valuable analytics, including delivery, open, and click-through rates. The mass emailing feature is seen as a strong alternative to other services. However, some merchants suggest improvements such as advanced features, more template options, and font selections. A few have reported issues with email delivery. Its simplicity is viewed as both a strength and a limitation.

Edited February 3, 2021

The app went into maintenance mode while I was writing the email and when it came back online the draft was gone, so that was not a good first impression. After it came back online and I started a new mail, it was smooth sailing.

Cupcake Buddy
Netherlands
About 1 year using the app
Shopify replied February 12, 2021

Hey there!

Amy here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the troubles you faced when you first got started, but glad that you are enjoying the app now!

Im going to send you an email, just to open up communication with you and see if there is anything you would like to share with our developers!

Amy l Shopify

March 13, 2021

This is a lovely app! However, it would be useful to add few design options to match our theme, for example allow square and hollow buttons, etc.

Lund & Lund
Sweden
7 months using the app
September 30, 2020

ottimo. intuitivo. veloce . Facile da usare. Ha delle email gia' programmate molto molto belle e d'impatto.

aPProved ninetysix
Italy
7 months using the app
October 20, 2020

I used this app to help me send emails to my email subscribers. I really helped me out, it was a bit tough to figure out what to do to send the emails out, but the help center assisted with that part.

Cordless Commodities
United States
7 months using the app
April 15, 2021

I like it but it would be better if it have a graphic about abandoned cart.
It would also be amazing if the emails could be modified with more options.

Abeja Reyna
Mexico
7 months using the app
March 4, 2021

Comecei a usar agora, é excelente para atingir um público que já foi cadastrado na loja, bom trabalho a equipe shopify.

Comin Store
Brazil
22 days using the app
November 18, 2020

I love this app because it's so easy to create email campaigns. I wish there was more themes available though.

Lavitami Lathers & Candles
United States
22 days using the app
December 20, 2021

This is the first time I have sent email. I don't know why. The email I sent only has the title and can't see any content. I want to recommend our new products to customers, but they can't see the picture and can't click the button. I don't know how to solve it, and I don't know how to contact your staff.

Ebazor
China
About 1 year using the app
Shopify replied December 21, 2021

Hi, there. Thank you so much for taking the time to leave this great review and provide us with your feedback. We are sorry to hear you are experiencing this issue and would be happy to help out. I would recommend reaching out to our support team directly, so we can take a closer look into this with you.

You mentioned having some issues reaching out to our support team, so I would be happy to walk you through the steps. You can do this by logging into your store through the Help Center https://bit.ly/2AWw5VA, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results. Thanks again for your feedback! -Marty, Shopify Support.

November 17, 2020

Excellent email system and really easy to use, and cost effective. So ideal to be able to just pick products and then make cvhjanges to text etc - really versatile.
A couple of things could be improved, the system only allows a certain amount of emails each week which can be annoying if you have an urgent one to get to all your contacts, ansd you've already used up the quota. Also would be great if we could see who has actually clicked on the email like the info that Mailchimp give you.

Lanmat
United Kingdom
7 months using the app
September 15, 2020

it is very helpful, very easy to automate your create your email automation to increase your customer experience.

Battekart
India
7 months using the app