Shopify Email , 1,199 reviews

Overall rating
4.2
Counts per rating level
  • 64% of ratings are 5 stars
  • 18% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this cost-effective email solution, particularly for its user-friendly interface and seamless integration with their stores. They value the insightful analytics and customizable emails, though some wish for more advanced options. The app supports sending a large volume of emails monthly and offers a variety of templates. It's reported to boost conversion rates and save money compared to other systems. Despite its simplicity, some find it less confusing than other systems.

September 15, 2020

I enjoy having the power to design my online store. I had no idea how to get started but shopify gives you step by step guide.

God's Grace Collection
United States
6 days using the app
Edited September 7, 2020

Très simple d’utilisation, campagne à peine envoyé, les commandes arrivent déjà avec un gros panier moyen

Happy Body Coach
France
6 days using the app
February 6, 2023

Setting up all my emails flows etc, was pretty straight forward, except for 1 thing. It didn't send out ANY of my automated emails.

I reached out to support, and chatted for almost an hour, trying to sort it out. They said it looked like everything was set up correctly, but still didn't work. They said they needed more time to look at the problem. Which was fine.

Long story short another guy from support reached out but was no help. After sending support 3 more messages over a 5 day period, no one has even gotten back to me with any sort of an update! Not even to say, "hey we're still working on" Nothing!

I can't launch my website until this is sorted out and it's been a week now since I first flagged it with support.

Not happy. I understand it's free, but if you can't help me sort it out, just let me know so I can delete the app and move on and find one that works.

I normally don't leave bad reviews, but this is extremely frustrating!

oro-hygiene™
Australia
4 months using the app
Shopify replied March 1, 2023

Thank you for taking the time to share your review with us. I absolutely understand your frustration with the app not completing marketing campaigns or working as expected. While it has been some time since you left your review, this is something we would like to personally follow up with. If you were not able to resolve this, can you please connect with us via this direct link (https://bit.ly/2AWw5VA)? We look forward to assisting you and ensuring this does not occur again. -Olivia, Shopify Support

September 28, 2020

Very easy to use. Was able to setup the email in just a few seconds. Can't wait to use this in the future to stay in contact with my customers.

La Belle Tiffy
United States
4 months using the app
Shopify replied September 29, 2020

Hey there!

Charlotte here from Shopify Support. Thank you so much for taking the time to leave a review on the Shopify Email app. I would be happy to follow up with you and help you get started with using and getting the most out of this app! I will send you an email so that we can chat further. Also keep in mind, anytime you need support, you can click on the "Get Support" button in the top right corner of the Shopify Email app. This will send your request/question directly to our support team.

Charlotte | Shopify

Edited May 29, 2020

This is a very good and fast way to send out marketing emails. Unfortunately, most of our clients are using spf and dmarc and our mail servers use those mechanism as well to block phishing emails, therefore, anything sent from here will be categorized as spam or sent to junk folder or rejected. Due to mail security reasons, Shopify and any similar app providers shall provide the users a way to use their own mail server to send out mails. Sendgrids and many other mass mailing servers are being abused by hackers to steal money from bigger corporations by faking the email from or misleading from and messages...etc.

Master Air Tool Ltd Co
United States
4 months using the app
Shopify replied June 3, 2020

Hey there,

Amy here from Shopify. I appreciate the feedback. I completely understand the concern of your messages being flagged by mail providers as junk or spam. You want your messages delivered! I'm going to send you an email and open up the lines of communication here so I can get all of your feedback off to my development team.

Amy l Shopify

May 27, 2020

So, if you are a small business and just want something that will ping out a basic email to your customers then this is for you ..

However, if you actually care about your communication with customers and require a decent level of customization and control then stick with a dedicated 3rd party app ..

We would have loved to streamline our email into shopify but sadly with the functions as they are it just wont happen .. Mailchimp .. my business with you is safe for now ..

Mike, Co-Founder
www.RocknRomanceVintage.com

Rock n Romance
United Kingdom
4 months using the app
Shopify replied May 29, 2020

Hey Mike,

Amy here from Shopify. I appreciate the feedback. I would love to hear more about what features you feel are missing and what can be changed/improved so that I can pass the details along to my developers. I'll shoot you an email to open up that communication!

Amy l Shopify

October 21, 2020

We love this app. It's convenient and easy to use. We'd love to see some expansion and flexibility in the number of different emails allowed vs. the total number of emails allowed. We are a small instructional business and need to be able to send out multiple important emails before and after our online interactive classes to our students. Right now, we aren't given the option to purchase more but look forward to this app becoming a robust tool for Shopify users like us.

Little Metal Foxes
United States
About 2 months using the app
August 1, 2022

Overall, this app is not good. My biggest complaint is that it takes hours to send an email to our 1600 customers. This is a problem when we launch a subscriber exclusive sale with limited stock quantities. Not all customers get the email at the same time. Also, the layout is very basic looking and the app doesn't offer a sticky popup tab to entice shoppers to join the list throughout their shopping journey. Automations, reports, and editor are all in different locations in the admin dashboard making it confusing and the abandon cart automation is not even sending. I do like that I can link products easily but that's about it.

527 Photo
United States
4 months using the app
Shopify replied August 23, 2022

Thank you for writing your review and for sharing your feedback on how Shopify Email can be improved. I can see why the long wait to send emails to customers is a frustration and that this can cause issues with subscriber sales, and how greater customization options would be a benefit to you and your business.

We appreciate you taking the time to provide us with your suggestions and I will ensure that all of your comments are passed on to our app development team for review. -Victor, Shopify Support

September 14, 2020

DO not use this app. The features are quite limited so that is a big limitation but to make it a NO GO at all, they have strange guidelines that they do not share with you on when to stop your campaign in the middle of it. They decided to stop my campaign due to "bad metrics". What metrics??? My unsubs rate (of the same list that I used on mailchimp without issues) was 2.5%, which is a little higher but for my niche of baby products not unusual as babies, you know, grow. They apparently decided it was too high even if an open rate of over 37% (industry average 15-25%) and a click through of over 6% (industry average 2,5%). Now, if I want to re-send the campaign, there is no way of re-sending to those that have not yet received it. So they screwed my campaign delivery and there is no way to save it.
Save yourselves time and do not use this. I am back to mailchip.

LES ENFANTS
Sweden
3 months using the app
Shopify replied September 22, 2020

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with email delivery. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication, and so we can get your feedback to our developers.

Claire - Shopify

March 19, 2023

Please delete me from the list don't fatuate me, the bill of 27 euros we don't have the kjart when I open the account I thought that 1euro and not 27 euros please don't fatten me anymore

PIOVA FASHION ASSESORIES
Kosovo
3 months using the app
Shopify replied March 22, 2023

Hi, there!

Thanks for sharing your feedback here. If you're referring to the app and have access to your Shopify account, I recommend logging in to your account to uninstall the app. If you have questions pertaining to your Shopify subscription plan, the next best step is to create a support request via the Shopify Help Center (https://bit.ly/3cJkx8V) so our team can continue assisting you with your account. - Victoria, Shopify Support.