Shopify Email , 1,433 reviews

Overall rating
4.4
Counts per rating level
  • 66% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly and cost-effective, appreciating its seamless integration with Shopify stores, customizable templates, and analytics. They value the mass emailing, product insert, and review features. However, some report issues with email delivery and scheduling, and discrepancies in the number of emails sent. There are requests for more advanced features like adding videos or GIFs to emails and a wider template variety. Despite these, its simplicity, transparency, and functionality are its key strengths.

December 20, 2021

This is the first time I have sent email. I don't know why. The email I sent only has the title and can't see any content. I want to recommend our new products to customers, but they can't see the picture and can't click the button. I don't know how to solve it, and I don't know how to contact your staff.

Ebazor
China
About 1 year using the app
Shopify replied December 21, 2021

Hi, there. Thank you so much for taking the time to leave this great review and provide us with your feedback. We are sorry to hear you are experiencing this issue and would be happy to help out. I would recommend reaching out to our support team directly, so we can take a closer look into this with you.

You mentioned having some issues reaching out to our support team, so I would be happy to walk you through the steps. You can do this by logging into your store through the Help Center https://bit.ly/2AWw5VA, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results. Thanks again for your feedback! -Marty, Shopify Support.

November 17, 2020

Excellent email system and really easy to use, and cost effective. So ideal to be able to just pick products and then make cvhjanges to text etc - really versatile.
A couple of things could be improved, the system only allows a certain amount of emails each week which can be annoying if you have an urgent one to get to all your contacts, ansd you've already used up the quota. Also would be great if we could see who has actually clicked on the email like the info that Mailchimp give you.

Lanmat
United Kingdom
7 months using the app
January 27, 2021

estou experimentando, me ofereceram mais benefícios quero me aprofundar mais nesses detalhes conto muito com a ajuda de vocês vai da tudo certo continuem trabalhando com a melhoria da Loja porque ta vindo novos retayers e voces nao podem perder . muito agradecido pela oportunidade quero conhecer cada vez mais e melhor
um abraço meu

Tecmund2.0
Brazil
21 days using the app
September 17, 2020

Great app. Think that this is a must for every shopify store............................................

Golf Hub Store
South Africa
21 days using the app
April 28, 2020

from the one hand? easy to use
from the other hand?
1. no automation
2. no option to import lists from different services
3. not feet for other languages than english (no option to translate some of the texts)
4. can't edit the footer text
5. no social media icons only links by text...
6. low amount of fonts

Zissu LTD
Israel
About 1 year using the app
Shopify replied April 28, 2020

Hey there!

Amy here from Shopify. I wanted to take a minute to follow up with you and thank you for your feedback. We love hearing from our Merchants with feedback that can help us to improve. I'm going to send you an email to open up the lines of communication here.

Amy l Shopify

September 15, 2020

it is very helpful, very easy to automate your create your email automation to increase your customer experience.

Battekart
India
7 months using the app
December 11, 2020

This tool is easy to use and should be included in the shop subscription. I will use it again to reach my subscribers.

Missfabulashes
United States
21 days using the app
January 6, 2021

The best and basically it's free to use I think I would just stick to shopify email marketing .....................................

SMACIN-S/store
South Africa
20 days using the app
November 22, 2020

If you don't want to pay a LARGE monthly fee and you do not want to inundate your customer base with emails this is the way to go! I only send emails during my off-season and even then it's only one a month! So I am happy to pay their fees and not have a really high monthly cost! I would like to see a little more customization but it's still getting the point across at a great price!

Route 32 Riding Gear
United States
7 months using the app
August 29, 2022

App is really easy to use and really convenient since it was in the Shopify marketing. BUT it is an awful app to use if you have timed email exclusive sales with limited quantities and a high volume of customers. We launched our email at 10 AM and 1 hour later it notified us that it failed to email 95% of our customers 'due to a high bounce rate, usually because subscriber email addresses were not valid.' Out of nearly 10,000 email subscribers. We do not have this issue with our current emailing app. If you have multiple variants, you are unable to change the price to the correct variant in stock. Also the emails are very bland, but that wasn't a main issue.

Tropiflora
United States
Over 1 year using the app
Shopify replied September 20, 2022

Thank you for writing your review and for outlining the issues you've had with Shopify Email when using it for a significant marketing campaign. If you're still interested in using Shopify Email moving forward, I would recommend contacting our support team directly about this matter so we can investigate further and try to help prevent this from happening in future: https://bit.ly/2AWw5VA. -Victor, Shopify Support