Reviews (386)

Overall rating
2.9
Counts per rating level
  • 45% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 29% of ratings are 1 stars
October 31, 2023

Danae Store
France
Over 1 year using the app
October 16, 2023

freestyleshop
Switzerland
10 months using the app
December 9, 2023

Dart-Oche.de
Germany
8 months using the app
September 22, 2023

Charisma Goods
Germany
7 months using the app
November 4, 2023

klaas
Belgium
5 months using the app
December 27, 2023

iunickweb
United States
4 months using the app
May 30, 2026

I was charged $28.58 without knowing how to unsubscribe STAY AWAY FROM THIS SCAM

TONOKA LAIKOU
United States
30 days using the app
May 4, 2026

Excellent

Thaheem Farms
Pakistan
January 22, 2026

I don't have any subscription or using this app. Kindly remove the 396 SAR that are pending.

My Store
China
3 months using the app
July 9, 2025

horrible

NANDU
Guatemala
4 months using the app
Shopify replied July 16, 2025

Thanks for your review, we'd certainly want you to have a great experience using the POS app! If you’d like to discuss your experience further or give specific feedback, please contact us through the POS app by going to ... > Support > Contact Support and contact us there, we're happy to help! - Rick, Shopify Support

January 13, 2025

Show Store UK
United Kingdom
10 months using the app
January 17, 2024

Amazing app. Easy to use, and made in person sales at my pop up easy to do!

Crystal Creatives
Canada
December 27, 2023

Shopify POS has worked great for my business because I have a brick & mortar location and do pop-ups as well. This allows us to have the location open while doing the pop up! Love it!

The Peachy Llama
United States
About 3 years using the app
December 22, 2023

What a scam cant even cancel this POS App and subscription

Urban Descendant LLC
United States
About 1 year using the app
Shopify replied January 3, 2024

Thanks for your review. It sounds like you are experiencing some difficulty with cancelling your Shopify POS app/subscription. We have some information here about how you can manage your POS subscription: https://shopify.link/QDjv. If you would like to close your Shopify store completely, then you can follow along with the instructions on this page here: https://shopify.link/8Rvz. Feel free to contact our support team directly if you require further assistance: https://shopify.link/VRd6. -Rick, Shopify Support

December 13, 2023

Easy check out, every single time!

Cactus Vintage
United States
Over 3 years using the app
December 11, 2023

M.Bellish
United States
About 4 years using the app
December 7, 2023

The inventory management is a little cumbersome and I would like to be able to get snapshot views of how much inventory we have at any given moment

Haus of Crouse Design
United States
3 months using the app
December 6, 2023

This app has really been a huge help! It is super friendly to use and works smoothly.

Custer Custom Leather
United States
8 months using the app
December 6, 2023

IIII

H24
France
12 months using the app
December 1, 2023

Bekay Candle Company
United States
Over 1 year using the app
December 1, 2023

Very Useful for clients that pay cash

TRN Securities
United States
6 months using the app
November 28, 2023

Trade Craft Coffee Roasters
United States
4 months using the app
November 27, 2023

SistecDelta Soluções em Tecnologia
Brazil
9 months using the app
November 25, 2023

After using other POS systems, I was quite pleased with Shopify! To be honest, there have been a few challenging moments, however, they were resolved quickly by Shopify. I have mixed feelings about the a la cart apps, but at the end of the day, I like having a pletheroa of options to build my store the way I want it to be. There is room for improvement, but from what I’ve seen these past 2 years, Shopify is continually working to create a POS system that is innovative, easy to use, and ahead of the game!

Byrt & Gerty's Kids Redeux
United States
Almost 3 years using the app
November 25, 2023

It is a good POS system to run in a store where you are selling items and services both in store and online. So far the only thing I haven't been able to figure out is a way to put in a payment plan option (through the store itself) where it will keep the balance of what is still owed.

Star Light Technologies inc.
United States
11 months using the app
Shopify replied November 27, 2023

Hi, there! Thanks for taking the time to leave your review, we greatly appreciate it! Currently, we don't have an installments option for the POS itself, however, I will absolutely pass that on to our developers on your behalf! - Skye

November 21, 2023

Once i learned how to use the card reader everything after that was perfect! Super happy with my choice to use Shopify!

Ratchet's Wretched Threads
United States
10 months using the app
November 20, 2023

Dirtchy Clothing Co.
United States
5 months using the app
November 16, 2023

We are an omni channel, multi-store chain B&M+ online. Lied to by Shopify. Their platform has grave feature gaps, not suitable for any merchant beyond a home biz. For example, the product fields have weight, but not dimensions. So they claim that we can connect our UPS discounts but that's not true since you need package dims, eh? Also, the COGS of any given product DOES NOT update when receiving new inventory at a higher/lower cost. One simply re-calculates the new weighted COGS for each product shipment in excel and types that in, ugh. Also their PLUS, at $2000/month, does not allow the POS to talk to the eCommerce. So any price or quantity changes would have to be re-keyed for their pro package, total falsehood that their platforms are integrated.

My Store
United States
About 2 months using the app
Shopify replied November 20, 2023

Thank you for your review and providing your feedback. I have gone ahead and provided your feedback to our team as we are always looking at ways to improve our platform and ensure our merchants are able to run their business with ease. -Emily, Shopify Support

November 13, 2023

I love the ease of use and it's dependable.

Grace To You 618
United States
6 months using the app
November 13, 2023

I use the Pro version and find it easy to use. I would however LOVE to see the app being released for Mac computers etc instead of only tablets.

giftbox co.
New Zealand
Over 1 year using the app
Shopify replied November 15, 2023

Hey, thank you for the review and feedback on the app. I'd be happy to pass this along as feedback to our developers for potential future implementation. - Dirk, Shopify Support

November 12, 2023

Love it. Best we’ve ever used

Plug's Sweet Tooth
United States
9 months using the app
November 10, 2023

Yes, I am very happy with the setup or the system and the process - but not so happy with the equipment...I have had a number of issues with the equipment not working properly - especially the chip reader

LeChic Bath Boutique
United States
About 3 years using the app
Shopify replied November 13, 2023

Hi LeChic Bath Boutique, thank you for taking the time to leave a review. I am happy to hear that the app itself is working well for you. I understand that you have had some issues with your hardware connectivity though. Have you been in touch with our retail support team about this? You can connect with them directly through the POS app under the support tab. They'd be happy to troubleshoot this with you further. -Shay, Shopify Support

November 7, 2023

muy bien pero la version pro esta demasiado costosa, deberia ser mas accesible

Loveganics
Mexico
Over 3 years using the app
October 28, 2023

This is by far the most anoquated and difficult system. Furthermore Shopify should catch up with the times as people have been requesting desktop and pc option since 2016 and earlier. They force you to buy their equipment and it is a joke at best. The industry has moved on from this crappy equipment and so should shopify. Many of shopifys own aps do not work with POS and processes are aweful. We have tried everything to try to get their support but keep getting run around and being told this is not normal issues. LIES

Conrad's Best Gourmet Gifts
United States
3 months using the app
Shopify replied October 30, 2023

Hi, there. Thank you for taking the time to leave us a review for Shopify Point of Sale. We're always eager to collect feedback regarding our products, so we can continue to provide world-class quality to merchants across the globe. I wanted to s suggestthat you reach out to our Retail Support Team using the phone number you can find under the 'Support' Tab in your POS App. These folks are specialized to provide support to our POS Merchants, and are happy to receive any specific feedback you would like to share that can help us improve our apps, and our Point of Sales system overall. Thanks! -Imogen, Shopify Support

October 18, 2023

We shifted from Intuit POS to Shopify POS as recommended by Intuit. Unfortunately, customer service support is very poor with this company. We seek help concerning Shopify Payments for a year ago and was never resolved. We gave-up and used paypal & amazon pay for all our credit card and online transactions. SAD to say but we have to go back in dealing with Shopify customer service who does not render the necessary services to make our business grow. It seems that everyone in shopify customer service is very irresponsible in resolving important issues of their sellers/subscribers.

TO INTUIT.... why did you entrust us to Shopify.

FINE FRAGRANCES
United States
Over 2 years using the app
Shopify replied October 20, 2023

Thank you for taking the time to share your experience. I'm sorry to hear that our team hasn't provided the level of customer support we intend to offer. Part of Shopify's mission is not only to help people start and run a business, but grow their business too. If there are features or services necessary to your business that Shopify is missing, please let us know so we can relay your feedback to our developers for consideration in future updates. We want to ensure that any current issues are resolved as well, so please get in touch with us via the Shopify Help Center so we can investigate any support tickets you are still waiting for a resolution on: bit.ly/2AWw5VA. -Sophia, Shopify Support

October 10, 2023

Just beware that if you close your store or POS, don't just uninstall the POS app if you are paying for Pro. They will keep charging you and there is no obvious way to remove the charge. After a long time and eventually chatting with a human advisor, you have to re-install the app and then go in to the location and downgrade the app to the Lite version, which will then be free. I assume after that then you can uninstall it, but perhaps wait for a billing cylce or two to ensure that you are no longer being charged before you uninstall it. That will save you 1. being charged monthly until ou realize this, and 2. hours of your life trying to figure this out and reinstall the app!

TrainLife.com
United States
Over 6 years using the app
Shopify replied October 14, 2023

Hi, there.

Thank you for taking the time to leave a review.

I'm sorry to hear you did not have an ideal experience navigating the app.

If you close your Shopify store, you won't be charged for POS. However, you'll want to ensure to downgrade your POS Pro subscription to POS Lite before uninstalling the POS Sales Channel to avoid future charges. You can find this information in our POS App Subscription resource (https://shopify.link/M0Q7) under the title 'Uninstall the POS sales channel.' -Victoria, Shopify Support.

October 6, 2023

Holistic Hydroponics
Australia
Over 6 years using the app
October 6, 2023

Fresh Kale Bath & Boutique
United States
About 4 years using the app
September 26, 2023

Es fácil de usar, rápida, me gustaría poder tener la terminal de cobro unida al sistema

Dr Moda
Mexico
Over 3 years using the app
September 22, 2023

Love it

Welive
Denmark
7 months using the app
September 16, 2023

I love Shopify, making the switch over has been amazing, I have made all my girlfriends with shops convert too! Point of Sale is great, I wish there was a way though to mark items on sale directly from an iPad, instead of getting on to the Shopify website on a computer, and also show how much a discount is on each individual item, instead of just showing the amount off at the bottom total. but besides that, its amazing

Meraki Co.
United States
About 3 years using the app
Shopify replied September 20, 2023

Hey Meraki Co. Thank you kindly for your feedback, we are so happy you enjoy Shopify! I completely understand the need for discounting items directly from your iPad so I'm glad to submit this feedback to our development team.

September 5, 2023

it is good as it sync with the website, so it is easy to update the inventory and customer information. yet for discount or searching products are still frustrasting sometimes.

西多 Sai Kung Store
Hong Kong SAR
About 1 year using the app
September 2, 2023

Perfect for our small business! Very reliable for inventory and sales.

Florida Sugar Shack
United States
3 months using the app
July 25, 2023

En algún momento sacarán la versión para Windows? O shopify pos en navegador web?
El problema de pos en celular o tablet es que las pantallas son muy pequeñas y al estar en mostrador las pantallas grandes son más practicas

Bluendig
Mexico
2 months using the app
June 27, 2023

Can't edit custom products once you add it to the order, you have to delete the custom product and add it again.
Needs a Windows or Web version. We need to use a desktop computer in our shop for different reasons and we have to run this app through Bluestacks (and it runs horrible) because there's no Windows native version. I cannot connect a card reader to it and neither a barcode scanner because Bluestacks doesn't support Bluetooth. What's so hard to make a Windows native app on the store? Many others would jump ship to Shopify POS if they wouldn't have to use space (maybe on a little desk) with an iPad next to their computer. It's so much more comfortable to use it with a keyboard and mouse when you have to type customer's name and custom products.

androidez
Spain
Over 5 years using the app
Shopify replied July 21, 2023

Hello androidez, thank you for submitting your feedback on this. I understand you are looking to make edits to custom products and use your POS app on a desktop computer running Windows OS.

At the moment, this is definitely a limitation for our Point of Sale app. We would definitely recommend using one of our supported devices on iOS or Android. Our POS app is supported on iOS 13 or higher. Alternatively, you may use a device running Andorid OS 7.0 or higher.

In the meantime, I have gone ahead and submitted feedback to our team about this and I would recommend checking out the Shopify Changelog for any future updates.

May 16, 2023

You get to pay an extra $92 for the admin panel that includes an overpriced website hosting you just might never ever need. Then it uses only very few options of printers which are really scare in locations and outside US and Europe and unnecessarily expensive. An Epson printer costs about $287(excluding shipping fees).

Overall, the coating isn’t friendly or logical at all. Had to drop it. Will not recommend.

Seinde Signature
Nigeria
15 days using the app
Shopify replied May 16, 2023

Hello Seinde Signature, thank you for taking the time to share your feedback. I'll let our team know about your review .They look into feedback from merchants and take it into consideration for use on our platform. I'm sure other merchants such as yourself have had similar needs, so we may see this feature implemented on Shopify in the future!

May 14, 2023

Changed my pin to log in to Shopify settings, pos, but now I can't get into my pos go. What's going on? It's as if the Shopify settings don't connect to Shopify pos go. The Shopify pos for my iPhone doesn't work either. I log in then it asks me for the location and when I add the location and try to continue nothing happens. The screen doesn't move forward or backward. Left wondering, why am I spending and losing so much money with this company.

Khaki's Beauty
United States
About 1 year using the app
Shopify replied May 16, 2023

Hello Khaki's Beauty, thank you for leaving your feedback. We understand that you are not able to log in to the POS app. Here are the steps we recommend you follow:

- Make sure the POS app is up to date on both devices, need to be 8.9.0 version.
- Reset the app:

1.Go to your device settings

2.Scroll down until you find Shopify POS. Tap in.

3.You'll see Reset Account. Tap in.

4.There'll be a toggle that you can tap to reset all the app data + current logged in user. Tap the toggle.

5. [Force close the POS app](https://support.apple.com/en-ca/HT201330)  + reopen.

I know it has been a few days since you left the review, so iI hope you were able to get this fixed with our Retail Support.

March 15, 2023

They just lost me as a customer by forcing an update which makes it mandatory for customers to have both phone and email when doing a delivery order. They made up a story about it being for security however the website rules are either a phone or email and it works just fine. They also suggested I make up email addresses to get past a screen that stops you proceeding which I am going to refer to the ICO as that's essentially using fake data , tut tut Shopify! They are looking at their developments in a completely isolated manner and not considering all cohorts. We've lost thousands this week as it's Mother's day and we can't see a high % of our customers. They need to get a handle on their rogue Devs.

Time for Flowers
United Kingdom
About 1 year using the app
Shopify replied March 21, 2023

Hello Time for Flowers, thank you for taking the time to leave your feedback. We understand that the new feature to add customer details is not helping your store sales. I also wanted to let you know that this new requirement is only for the "ship to customer" option, you can still accept sales without inputting the customer's details. I'll let our developers know about your feedback.They look into feedback from merchants and take it into consideration for use on our platform. I'm sure other merchants such as yourself have had similar needs, so we may see this feature implemented on Shopify in the future!

January 18, 2023

PSA: When you enter in an address to collect sales tax, they do not have the correct tax rate system. I entered my correct address, which on the government website has a 3.5% local sales tax rate, but because Shopify POS is super behind, they use a "Basic System" to determine the tax rate, which is 4% lower than it should have been, leaving ME to pay the remaining taxes out of pocket. I am not sure how this app is even legal if they cant even provide the correct tax rate!

Shop Fitted Boutique
United States
4 months using the app
Shopify replied January 23, 2023

Hello Shop Fitted Boutique, thank you for taking the time to share your feedback. We truly appreciate your feedback as we further develop the POS app to be used by more merchants and meet the demands of the evolving retail world.
As for the issue you mentioned, the POS app applies taxes based on the store location that you assign to your POS device, you can also read more in [Setting up tax rates for Shopify POS](https://help.shopify.com/en/manual/taxes/set-adjust-pos-taxes?utm_source=gurucopy&utm_medium=link&utm_campaign=Gurus#undefined),if your location is set up I would suggest reaching out to our Retail support so the team could investigate this for you. The team is here 24/7 to help.

July 14, 2022

This app went from bad to worse after the recent update a few weeks ago. We waste so much time getting the card reader to connect, and when it does connect, it only works for a few minutes at a time making us waste time doing manual entry. Also, I wish this app had more useful features for vendors in general. We are a clothing store so we don't use the "Enable Tips" feature. However, I wish that was replaced with a more useful feature where I can add marketing reminders for staff to remember when doing checkout for example "Don't forget to ask for customer's phone #" or "Ask for a Google review" etc...

MY ROYAL CLOSET
United States
Over 6 years using the app
Shopify replied February 6, 2023

Hello MY ROYAL CLOSET, I am sorry to hear you had an issue with your card reader and I hope you were able to get it resolved. Regarding the "enable tip" feature, I am happy to mention that the POS have a way to collect tips now, you can read more about this feature in this link- [Collecting tips with the Shopify POS](https://help.shopify.com/en/manual/sell-in-person/shopify-pos/tips?utm_source=gurucopy&utm_medium=link&utm_campaign=Gurus#undefined). As for the notification tab, I'll let our Reviews Team here know about your review. They look into feedback from merchants and consider it for use on our platform.

April 25, 2022

I use this app at markets and pop-ups and it's great. So simple to use and modify to make it work for me. You can easily add the discount codes etc and move things so they are in the easiest place.

Yellow Ribbon Gift Shop
United Kingdom
6 months using the app
April 6, 2022

So far so good! I used the PoS for the first time at a local market. I did experience a blip in which the cc scanner would not connect with the app despite it working 5 minutes beforehand but after a hard reset everything connected again and worked with ease. I enjoy the flexibility of the app as well as being able to easily scan our barcodes with the phone.

CAVU Fabrics
United States
15 days using the app
April 2, 2022

We love it! The POS works well, easy to use, and Shopify support are so QUICK to help with any questions.

Agrow Market
Canada
About 2 months using the app
March 30, 2022

I've started using this app in order to integrate my retail outlet with my upcoming online site. It has made a lot of things easier for me. However, my struggle is only in setting up a receipt printer as per requirements as the specified printers are not available in India. It would be better if shopify can incorporate commonly available printers for the India market.

vishaki.fashionjewellery
India
About 18 hours using the app
March 26, 2022

It is easy to navigate and use. I really like that Shopify offers a tutorial for every possible question a new (or experienced) merchant may have. The only drawback I have was that not all my items showed up when I tried to scan the barcode, so I had to enter the item in under a custom sale. Other than that one issue, everything is wonderful!

Grace & Glory Boutique8411
United States
14 days using the app
March 22, 2022

I love this app, it helps me add fisical sales faster thand on the shopify page itself, it's great to use when i have some Market events.

Nartemis
Dominican Republic
3 months using the app