Point of Sale

Generally its a nice implementation of POS and easy to use. A little buggy with the BT connections to barcode reader dropping almost daily. Still missing some major features compared to Square (where I migrated from). My biggest gripes are the lack of options for barcode readers and the card terminal in Australia is a toy - more like a calculator. My customers find the screen on the card reader hard to see, there is a lack of audio beep on payment, charger cable comes out side (ugly) and no cradle for security. Still has a long way to go...! If Shopify provided better options for the card reader and barcode readers that don't cost $600 it would be a 5 star

Ich habe diese Point of SALE Shopify App in Zusammenhang mit Plentymarkets benutzt nun habe ich ein Riesen Problem dass wir nämlich keine Artikel bestellt und Aufträge in das Plentymarkets ERP System geschrieben. Ich hoffe es gibt bald eine Lösung. Somit ist die Kasse für uns leider unbrauchbar. Schade

I'm extremely frustrated with this app. For a year now I keep getting told that it will shortly support Automatic BOGO. A core of my in person business is BOGO and no support. This is not hard to code. It appears they just don't care.

Free app is great for merchants just starting out, you get what you need to start selling at in person events. I gave 2 stars because merchants should beware of using tap to pay on iphone. As seen on Shopify forums, many merchants have issues with tap to pay on iphone connectivity - it rarely works (it has only worked once or twice for me) forcing me to enter card payments manually. This was fine until I realized from another forum poster that Shopify payments charges higher fees for manual card entry even though it is a Shopify app issue that tap to pay is not working. So be sure to get a card reader so you can avoid this!

This review is an update to Shopify POS. We now are starting to use the Shopify POS app as our only POS tool. Its working great with being able to print barcodes and receipts. Good thing about the receipt printing is we use a USB Star printer and its hooked up to our Apple Airport Extreme which allows it to print from our iPad without needing the LAN version of the printer. So far so good, its working out and the features are helping us customize it for how we need to use it.

All it does is give me an error message while trying to import my products. Called tech support. Was on the phone with for an hour and they were unable to help. This has been a complete waste of my time. I would give zero stars if it was an option.

BRAND NEW IPAD PRO AND SHOPIFY POS APP STILL WONT WORK! WHAT IS THE POINT OF HAVING A SEPARATE CHANNEL FOR ONLINE SALES< AND ANOTHER CHANNEL FOR POINT OF SALE IF THE POS APP STILL TRIES TO IMPORT YOUR ONLINE ITEMS!?!?!??! THIS MEANS YOUR ONLINE STORE IS ALSO LIMITED TO 5,000 PRODUCTS EVEN IF YOU MARK THEM UNAVAILABLE IN POS CHANNEL!?!?!?!

*This app had an update which fixed several of my major issues with it, so I've revived this review*

This is a solid and much needed addition to the Shopify platform. Its very usable, it requires almost no training to figure it out, is easily integrated into the store. I think the layout could have a few tweaks to make it more seamless (refreshing the selected collection when you start a new order and perhaps making it easier to select collections for example) but overall its pretty fast to use, and wont cause much of a headache.

There are a few reasons why I haven't given this a higher rating, firstly is that its expensive. We already pay a premium price for backend hosting of our store, really this is a $49 a month fee simply to process offline transactions. Really its a premium price for a basic product.

The app has some limitations, reports on the app are non existent, other than a sales tally. That means you have no way of knowing how many of a particular product has been sold, how much you've made each hour, how much from different collections you've sold. Theres a lot of useful information that you should have access to on the fly, but you don't unless you use the computer interface.

The use of printers/ scanners and till drawers is limited to only very specific models. This no doubt makes the installation of the physical POS assets easy and very reliable, however unless you live in North America the receipt printers and till drawers aren't really readily available, so you have to buy a more expensive version off eBay, which is disappointing. Even the inclusion of AirPrint would be very welcome.

The ability to see product descriptions in the app would also be useful, often if you sell a large amount of products, someone might have a questions which you cant readily answer, but having that information available to you would be very useful.

Ultimately its very useful. It is a real timesaver when it comes to updating quantities manually which is really its most redeeming feature. I don't think its quite equal to the $600 a year price you have to pay, its not really a complete system yet, but I suspect it might be after a few big updates.

Updated Jan 19 2021:
Changing from 3 stars to 2. Chip reader keeps disconnecting after last update. Contact support, and they think that it's appropriate to remove and reinstall every few days. Totally unexceptable. Should have stuck with my PC based software and hardware. Older review: It's okay, but could be great. A little confusing for staff to understand. Returns are a nightmare. Cannot complete a return if you do not have the original receipt. When exchanging an item you cannot add more than 1 item to the exchange. For example. If someone returns 1 item and wants to buy 2, you would have to do an exchange with 1 item and do an new transaction for the 2nd. Why so complicated? Should be much easier than this.. Our 15 year old POS had more features and made more sense.

The card reader is always asleep. Trying to wake it up by pressing the power button once according to the onscreen message doesnt work. I have to go back or close the app, open it and login into the app again, or check the connection to wifi. Its just so inconsistent. Im thinking of just dropping this POS and move onto Square or Keeping it all on Venmo business and Zelle. You would think Shopify would have this fixed by now since this has been the biggest complaint from all POS users here.