Good apps are defined by good customer service....and the customer service was great.... (Thanks Kurt)
READ ALL THE NEGATIVE REVIEWS BEFORE YOU INSTALL THIS APP - the biggest mistake we made as a store when looking for a google shopping feed app, is looking only on the overall rating of the app (it was around 4.9/5.0 when we decided to go with Shopping feeder)....and disregarded going through the negative reviews first!
We overlooked things like how cancellations can be done if you no longer want to use this app (a bunch of people in the past had issues of being charged even after cancelling....AND BY THE WAY YOU HAVE TO EMAIL THEM TO CANCEL....JUST REMOVING YOUR APP FROM SHOPIFY WITHOUT EMAIL DOES NOT GUARANTEE THE APP IS CANCELLED...READ THEIR FAQ FIRST!...and a bunch of other unsatisfactory issues other customers faced). We overlooked the scope of permissions this app gets once installed (they can pretty much do anything in your store as they have full scope of permissions - 90% of them not needed) and so much more including the customer service experience....horrible!
Long story short, after 3 years of using this app (we tried everything we could to make things work with them).....what we know now, if we knew then would definitely never use this app!
NOTE: THIS APP TEAM KEEPS EDITING IT'S REVIEW RESPONSES (EVERY COUPLE OF DAYS - WE HAVE ACTUALLY REPORTED AND SEND SCREENSHOTS TO SHOPIFY TO SHOW HOW DECEIVING THIS APP IS) AND WRITE FAKE THINGS LIKE "THANKS FOR OUR PHONE CONVERSATION".....NONE OF THAT EVER HAPPENED, AS WE DROPPED THEIR APP AND NEVER TURNED BACK. IT IS AMAZING HOW FAR THEY WILL GO TO COVER UP LEGITIMATE FEEDBACK FROM PAST CUSTOMERS SO THAT NEW ONES DO NOT KNOW THE PROBLEMS THEY ARE ABOUT TO FACE.
SCREENSHOTS OF YOUR UPDATES ARE ALL FORWARDED TO SHOPIFY - THEY CAN REVIEW YOUR BUSINESS CONDUCT HERE IN SHOPIFY APP MARKETPLACE AND PROTECT THE REST OF STORE OWNERS IN THE FUTURE.
Thanks for your questions and your time on the phone with me. As you have discovered with your meeting with Shopify, these are standard permissions used to give you the reporting required to make informed ad-buying decisions on Google Ads. Please remember to fix up your product titles and we'll help you get listed on Google Merchant Center again in a jiffy. Looking forward to it.
If your data (such as your customer addresses, orders, your own company information, email, phone numbers, scripts and the rest) are critical for your company and would not want to have any third party to have access to them.....THEN YOU NEED TO PAY A LOT OF ATTENTION WHEN INSTALLING THIS APP......because the scope of permissions they require to have their app running is way beyond what is needed to get the job. Here is the list of permissions this app requires:
1. View Shopify account data - ShoppingFeeder - Advanced Google Shopping Management will be able to access data such as your Shopify account email addresses, phone numbers, and locations.
2. Manage products - This includes: products, inventory, and collections.
3. Manage orders - This includes: all order details.
ShoppingFeeder - Advanced Google Shopping Management will be able to access data such as customer names, e-mail addresses, phone numbers, physical addresses, geolocations, IP addresses, and browser user agents.
4. Manage marketing - This includes: marketing events.
5. Manage your Online Store - This includes: script tags in your Online Store.
Now, look at what those permissions allow this app to do....and if you are okay with that, then there should not be much problems. But if you are a real company with policies in place to protect yourself (and by the way, you will never use this app when you become a million dollar store, security wise with the above permissions does not work)......THIS WILL BE A BREACH OF YOUR DATA, THE APP CAN PRETTY MUCH DO ANYTHING EVEN THOUGH THEY CLAIM TO HAVE BUSINESS ETHICS E.T.C.......A SHOPPING FEED APP DOES NOT NEED ALL THESE PERMISSIONS TO WORK!!
FYI - WE HAVE ZERO UNDERSTANDING WITH THIS APP (AT NO POINT THERE HAS / WILL EVER BE A PHONE CONVERSATION OR RE-TRY TO USE THEIR APP AGAIN)....... AND THAT WILL REMAIN THE SAME FOR GOOD.
WE HAVE ACTUALLY SEND AN OFFICIAL MESSAGE TO THE SHOPIFY POLICY TEAM TO TAKE A REALLY DEEP LOOK INTO THE PERMISSION SCOPE (AS PER ABOVE) THIS APP HAVE ON STORES.....SOMETHING IS FISHY!!
Thanks for understanding our explanation of why Google disapproved your products. It's important not to use "spammy" product titles for Google Shopping. Please make those changes to your site as suggested and we'll help you get your products approved on Merchant Center again.
If you are a big business, this app is DEFINITELY NOT FOR YOU - their customer service team can only handle small time stores, because they have an inability to provide solutions in a timely fashion (to bugs constantly caused by their own feed).
You will constantly have to troubleshoot errors in Google merchant and bang your head with their so called "customer service" team which is always 2 people (Kurt and Henri).....who can be very rude at times!!
Are you big store in terms of revenue? build your own feed or do more research on an app that can support your needs before you jump on this....TRUST us, been with shoppingfeeder for almost 3 years and tried everything we could to work with them but reached a point that the cost of constantly dealing with their customer service was more than switching to other solutions of our own!!
By the way, we have noticed recently this app is updating its responses and write fake claims like "thanks for your understanding, after our conversation e.t.c"........after a quick research it seems like other customers who provided negative reviews are experiencing the same issue (false claims that never happened).
Thank you for taking the time to leave this review. I'm so glad we had a fruitful conversation on the phone. Looking forward to continuing our great relationship.
Amazing App! Amazing Team over at ShoppingFeeder. Collen, you are a legend. Thanks for the amazing help.
Great having you as a customer, thanks for the positive feedback!
Easy to use and set up. The results in increased sales were almost immediate. Thank you for a great product.
So excited that you like our product. There's more exciting things to come. Reach out to us any time you need anything!
Shoppingfeeder has amazing technical support. You can contact them at any time and they will pick up. Very helpful.
We love helping and so glad you had a good experience with our support team - they're amazing. We've got more exciting features to come. Please do reach out if ever you need anything.
The Beer Merchant
This app has been a game changer for us. We launched and connected ShoppingFeeder which was super-easy. We then subscribed to the PriceCheck channel and sent our feed to PriceCheck. We also used the easy integration with Google Merchant Center and Google Ads and created our first Smart Shopping Ad right in the ShoppingFeeder interface.
Within one day we had already generated our first few sales! This really surprised us and we weren't even ready for all the sales.
Things we loved:
1. We didn't need any developer skills to get a valid XML feed.
2. Our was/now pricing was automatically included in the feed
3. Really easy Google Merchant Center and Ads integration
4. We could manipulate our product titles and descritions per channel based on Brand and Category
5. We loved that we could add all 10 of our stores to one premium account and not pay extra.
6. Hands-on support
Things we'd like to see coming to the platform:
1. Would love to see multiple images supported in the feed
2. We'd love to be able to pay annually for the app for a small discount
3. Support for Facebook Shops
All-in-all 5/5 from us. Thanks so much to the ShoppingFeeder team.
Thanks for this amazing, super-helpful review. This will really help potential ShoppingFeeder users understand a bit more how easy it is to grow your sales with ShoppingFeeder.
You'll be please to know that we're launching support for multiple images soon! So exciting :-)
Also, we're furiously building seamless integration with Facebook Shops and also looking at annual app payment. Watch this space!
Great app - managed to sort out all my google shopping issues, and help me increase revenue! LOVE IT!!!
The support team is amazing.
I'd t an issue with my feed and in less than 5min Collen solved it. He even helped me with extra questions about Merchant Center.
So glad to hear this. We really do have a great support team. Feel free to reach out any time, and keep your eye on exciting future products.