Overall rating Based on 140 reviews
This app is fantastic! If the customer has any questions or is needing information, I believe it will help the customer's concerns and ultimately help with conversions.
I also need to mention Milan was exceptionally helpful when I asked if he could change the button colour to match my theme. He was more than happy to help. He took the initiative and changed it immediately and then emailed me to say it was done. Great customer service, Milan! Keep up the awesome work!
You need to hire a person to upload question and answer ONE by ONE.
This is so old school.
There is no uploading questions via Excel feature. Contacting support. Let's see there response to this legitimate basic requirement.
I liked your approach of leaving a one-star review to grab the attention of the app developer.
I am sorry, but we have no-where in the description included that there is such a feature in the app.
I wish you had read the app description properly before wasting your time in the installation of the app.
This app does what it says and the customer service is excellent. Milan helped me w/ adding the snippet to my theme and was very responsive.
This app help me a lot, it is easy and good use. And the service is good, they email you back quicly if you have any problem sent to them.
Great App! Easy and friendly interface. Fast customer support. Gives a Great and professional Touch to our website
UPDATED: The support team reached out to me and they attempted to fix the situation. They offered me a free upgraded service. Overall, the app looks great on my website and I recommend you to try it!!
My website is English-Arabic, so I needed to translate the content, and I did using a 3rd-party app, but I couldn't translate everything. I asked the support team to integrate with my translation app, they instead advised that when I upgrade my plan, I will be able to translate the content.
So I upgraded just to realize that I CAN NOT translate, instead I can ONLY REPLACE the content, which means I can only use ONE LANGUAGE!!
I felt SCAMMED and I asked them to find a solution for me .. they said they will .. it's been a week now and I got no response.
I'm going to uninstall the app soon!!!
This is a very useful app. Customer service is superb doing my request for making the layout mobile responsive! Kudos to Simprosys team! store.rakwireless.com
Answering inquiries is fast and polite.
The problem has been solved. Thank you very much.
The app is easy to use in Japan.
My Dental Wig
We use this app in our store at: https://mydentalwig.com/ and it's a great app that is easy to use. You can visit our store to see it in action
This is the best app I found for FAQ/Q&A on the Shopify app store. The customer service is also very very good. Very impressed.