Reviews (157)

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enabling direct customer questions on product pages, which reduces customer service workload and boosts SEO through enriched content. It supports creating FAQ sections and real-time Q&A, offers multilingual support, and integrates well with tools like Klaviyo. Merchants praise its easy installation and smooth performance, with a support team noted for responsive and effective service, often exceeding expectations in customization assistance.

January 18, 2021

Been using this about a year and has been working fairly well. Got hit by bots the other day but contacted support and they quickly took care of it, thank you.

The Hockey Shop Source For Sports
Canada
Over 2 years using the app
Edited June 7, 2021

The app works great for us. We have been using it for close to 2 years and we had no negative issues. Having the questions and answers on our product pages help the customers but also increases our pages SEO which is a win-win. The app is friendly to use and also allows HTML editing. The support is very good. Highly recommended.

Seginus Lighting
United States
Over 2 years using the app
October 19, 2022

Great app and great team. Always helpful! The app allows me to answer questions in a well presented way!

Modern Metal Detectors
United States
About 2 years using the app
August 28, 2019

Easy to use. Helps us engage with customers and save time, acting as an FAQ for other customers to use. Allows us to use questions to further development and content creation. Love this developer! Fast, professional, courteous and expert support!

North Country Fire
United States
About 2 years using the app
July 2, 2020

App works great and customer services is fast and friendly. Updated my theme and had a little trouble installing it on my own. They had it fixed for me in just a few hours.

Purchase Officials Supplies
United States
About 2 years using the app
January 18, 2023

Extremely easy to use the app. The Support Team is very quick to respond to each query and resolves very quickly. Highly Recommended!

Proaim.ca
Canada
About 2 years using the app
January 20, 2021

We installed the app a few years ago, and it works amazingly. As part of a new theme development I struggled in migrating the app (probably my fault), but in true Simprosys style, Milan and the team were on it and had it resolved in a matter of seconds. Thanks Team!

ChasNewensMarine
United Kingdom
Almost 2 years using the app
Edited August 16, 2019

Love this app, great for customers, SEO and reducing questions to our team. The customer service from the support team is also great.

Tinware Direct
United Kingdom
Almost 2 years using the app
Edited December 27, 2018

This is definitely a great app to have on any online store. I haven't yet tried the update, but it's always worked wonders! Thanks Amit!

Forest Homes
France
Almost 2 years using the app
May 8, 2020

We have used this app for some years now, and their support team is very quick to respond and very helpful.

PJ Trailers Canada, Inc.
Canada
Over 1 year using the app