Reviews (268)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement by allowing direct answers to customer queries on product pages, effectively creating a mini FAQ section. This feature not only reduces customer service workload but also improves SEO and organic traffic. The app supports customization to align with brand aesthetics and includes features like public and private responses, along with HTML editing for flexible formatting. Merchants appreciate the ease of installation, seamless integration with Shopify themes, and the responsive support team known for quick issue resolution and customization assistance.

September 13, 2024

Cette app a modifié la typographie de notre site

Najel
France
36 minutes using the app
Edited September 24, 2018

Update review:
After a long trial and careful consideration we found a few negatives with this app. There are some features this app struggles with but for the most part the functionality is a 6 / 10. I will say that on occasion the app has had issues and we were unable to log in yesterday. Response from app dev is typical of free apps, not really excited about resolution, and replies less than 3 words which is not very professional by any standard. I hope this app works for most of you but the clunky layout for us and the limited features along with the "off and on" characteristics make this app a hard sell.

Original review:
Wizard Patch embroidered badges and patches and logo makers for clubs, biker vests and motorcycle harley davidson hog jackets and corporate logos etc used this app for all our custom embroidered logo patch and badge listings which allows our customers to directly reach out to us on each listing page, great for SEO and also showing other customers that we really care to answer their questions!.https://wizardpatch.com and see the app working for yourself!

Wizard Patch™
Australia
About 6 years using the app
March 5, 2020

You need to hire a person to upload question and answer ONE by ONE.

This is so old school.

There is no uploading questions via Excel feature. Contacting support. Let's see there response to this legitimate basic requirement.

Mindplan.in
India
4 months using the app
Simprosys InfoMedia replied March 14, 2020

Hello Merchant,

I liked your approach of leaving a one-star review to grab the attention of the app developer.

I am sorry, but we have no-where in the description included that there is such a feature in the app.

I wish you had read the app description properly before wasting your time in the installation of the app.

Amit

November 12, 2019

I used this app for few weeks and found it adds + 15 sec to page load time. Test on your website before deploying.

Castello DaVarg & Co.
United States
3 months using the app
Simprosys InfoMedia replied November 13, 2019

Hi,

I acknowledge that there was an issue for about 6 hrs on our servers of this app only.

We have fixed it. In fact, we learnt this lesson hard and have made the corrections in the process that led to this situation.

Otherwise, our apps are known to be best for loading and performance.

I can see you have uninstalled the app and let me know if you need any kind of assistance in the reinstallation.

I apologise and regret the inconvenience it might have caused.

Amit
CEO, Simprosys InfoMedia.

November 12, 2019

Cant use apps that have issues and suddenly cause 30 sec load times. No way to immediately chat with devs either. Just can't take the risk these days.

UnderAir
United States
2 months using the app
Simprosys InfoMedia replied November 13, 2019

Hi,

I acknowledge that there was an issue for about 6 hrs on our servers of this app only.

We have fixed it. In fact, we learnt this lesson hard and have made the corrections in the process that led to this situation.

Otherwise, our apps are known to be best for loading and performance.

I can see you have uninstalled the app and let me know if you need any kind of assistance in the reinstallation.

I apologise and regret the inconvenience it might have caused.

Amit
CEO, Simprosys InfoMedia.

November 22, 2017

cant say anything good about it. For me, it didnt work at all on the website.
I deleted it. But their code still remains. So thats also not good.

Emer Jones Apparel
Australia
21 days using the app
September 6, 2020

If you need torture and mess with your store codes every fcking single minute it is perfect. If you want to be mad, lost your mental health its perfectt opportunity . I am joking dont install that

Grillbuy
United Kingdom
9 days using the app
Edited July 26, 2017

They installed the app for me in my store -- incorrectly and then when I asked for it to be fixed, they wanted to charge me $40 to fix it. Now, I would have installed this app myself, however, their video is really hard to understand. Fortunately, they deleted the app for me when I refused to pay the extra fee. The "Ask a Question" button was sitting on top of the "Add to Cart" button and unacceptable. They refused to fix this for free. Amit then thanked me for my one star review so that "people don't take them as crooked up reviews" He wrote me in an e-mail, "I am glad, I did not provide free customization of other app to the people like you who want everything for free despite knowing that opposite person puts his or her time and resources which have their own costs... " I have no idea what this means. The company offered to help me, all I asked was them to fix the "Ask a Question" button, which they installed, and then wanted $40 to fix.

Adeptcosmetics Com
United States
2 days using the app