Reviews (162)

Overall rating
4
Counts per rating level
  • 75% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to streamline inventory and order management across platforms like Shopify, Square, and TikTok Shop. Key benefits include automation that saves time, reduces manual errors, and efficiently manages multi-location syncing. The user-friendly interface and easy setup process are also praised. Customer support, especially from representatives like Teshanie and Jorge, is noted for being responsive and effective. Features such as real-time syncing and bulk edit capabilities are highlighted as crucial for enhancing operational efficiency.

June 8, 2023

Alejandro was great help and assisted me with my questions promptly. Great customer service. Thank you Alejandro

Spanish Pig
Canada
3 months using the app
o2oCommerce Inc. replied June 20, 2023

Thank you for sharing your positive experience with Alejandro and our customer service team! We're thrilled to hear that Alejandro provided you with great assistance and promptly addressed your questions.

Delivering excellent customer service is a top priority for us, and it's wonderful to know that Alejandro exceeded your expectations. We'll make sure to pass along your kind words to Alejandro and recognize him for his outstanding support.

October 10, 2023

very helpful support team! helped me connect my connect my clover account with little to no stress. looking forward to using this app.

Needmore Farms
United States
3 months using the app
o2oCommerce Inc. replied October 20, 2023

We truly appreciate your positive feedback! Our support team is here to make the setup process as stress-free as possible, and we're delighted to hear about your experience. If you have any more questions or need further assistance while using the app, please feel free to reach out. We're excited for you to use Clover, and we're here to help ensure a smooth experience!

September 18, 2023

So far so good! Very good support.

Fishing4dummies
United States
3 months using the app
o2oCommerce Inc. replied October 2, 2023

We're delighted to hear that you're having a positive experience with SKU IQ, and we greatly appreciate your feedback about our support. Providing excellent support to our users is one of our top priorities, and we're here to assist you every step of the way.

July 18, 2023

It looks like this app is going to do what I need it to. It seems pretty straightforward and simple to use. I was assisted by Jorge today and he provided the best customer service Ive had in a really long time. He was extremely patient and walked me through every aspect of the app and what it will do for me between Shopify & Tiktok. I appreciate all the help because I started the day very frustrated and I ended up completely happy. Thanks

ViVeloci
United States
3 months using the app
o2oCommerce Inc. replied August 6, 2023

Thank you so much for taking the time to share your experience with our app. We're thrilled to hear that it seems to be meeting your needs and that you find it straightforward and easy to use.

We're especially grateful for your kind words about Jorge's assistance. Providing exceptional customer service is something we strive for, and it's fantastic to know that Jorge went above and beyond to make your experience enjoyable. We'll make sure to pass along your appreciation to him.

July 18, 2023

SKU IQ is a game-changer for my Shopify store! Its seamless integration and powerful inventory management have boosted sales and saved me time. I highly recommend it to TikTok Shop owners with alot of inventory! Kudos to the SKU IQ team!

Hidden Merch
United States
3 months using the app
o2oCommerce Inc. replied September 1, 2023

We're thrilled to hear that SKU IQ has been a game-changer for your Shopify store, improving sales and saving you time. Your recommendation is greatly appreciated, and our team is dedicated to providing a seamless experience for TikTok Shop owners like you. If you ever have more questions or need further assistance, don't hesitate to reach out. Thank you for choosing SKU IQ, and kudos to you for your success!

November 23, 2022

Using the SKU IQ app has allowed me to sync Shopify with our in-store POS Square account which is just what we needed. Each order coming through Square is also automatically tagged on Shopify, making it easy to differentiate between the two order channels. The team/support are also fantastic. I am by no means a professional, but their support was able to walk me through the minor issues I had with setting up.

Yarra Valley Cherries
Australia
3 months using the app
o2oCommerce Inc. replied December 6, 2022

Thanks for taking the time to write this detailed review, we pride ourselves on our customer service! It's great to see that you've been successful and are benefiting from both our product and our experts!

October 11, 2023

Such an easy and seamless way to integrate TikTok Shop with Shopify, manage orders and sync inventory. It's almost like I don't even have to think about it anymore! + extra points for the speedy and effective support every time I've had a question :)

Sunny Days
United States
2 months using the app
o2oCommerce Inc. replied October 20, 2023

Thank you for sharing your experience! We're thrilled to hear that integrating TikTok Shop with Shopify has been a smooth and seamless process for you. It's fantastic that our support team has been able to assist you promptly and effectively. If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here to make your experience as hassle-free as possible!

April 11, 2023

This product is exceeding my expectations and is doing a very fine sync between my clover system and my website. The sync is realtime and continues to keep my in-store and online systems in-sync.

Party Expo
United States
2 months using the app
o2oCommerce Inc. replied April 25, 2023

Thank you for your positive review! We are thrilled to hear that our product is exceeding your expectations and that the sync between your Clover system and website is working seamlessly. Our team works hard to ensure that our real-time inventory sync feature keeps both your in-store and online systems up to date. We appreciate your business and thank you for choosing SKU IQ.

June 15, 2023

Sku IQ has been such a great software for our small business. It syncs all of our information from our Shopify online store to our Square in-store POS system. Their customer service is AMAZING. You can rarely find an actual person to assist with so many software platforms, but we always have quick responses that are beyond helpful. We realized we connected the location to the incorrect spot with all of our items (a big oops on our end) and they are helping us shift over the location for items so quantities sync correctly again. Next level customer service. So grateful for this product helping us make the next step with our business.

Tavolo Shoppe
United States
2 months using the app
o2oCommerce Inc. replied June 20, 2023

Thank you for your fantastic review of SKU IQ! We're thrilled to hear that our software has been instrumental in streamlining your small business operations by seamlessly syncing information between your Shopify online store and Square in-store POS system.

We're especially delighted to hear about your positive experience with our customer service. Providing exceptional support is a top priority for us, and we're glad that you found our team to be amazing and responsive. We understand how crucial it is to have dedicated assistance, and we're committed to going above and beyond to help our customers.

We're sorry to hear about the initial location connection issue, but we're glad that our team is actively helping you rectify it to ensure that quantities sync correctly. It's our aim to provide next-level customer service and support, and we're grateful for the opportunity to assist you in making the necessary adjustments.

We appreciate your kind words and are thrilled that SKU IQ has helped your business take the next step forward. If you have any further questions or need ongoing assistance, please don't hesitate to reach out. We're here to support you and your business.

January 30, 2023

This app has saved me a lot of time and work. Customer service is great too. Highly recommend it. Well worth the cost

Picture Perfect Kitchen Home
United States
2 months using the app
o2oCommerce Inc. replied February 22, 2023

This is great to hear! Thank you for your review and we look forward to continuing to serve your business.