Reviews (356)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for selling digital products like videos, PDFs, and audio files on Shopify, noting its seamless delivery and user-friendly interface that enhance customer satisfaction and reduce service workload. They praise its competitive pricing, robust features including Vimeo integration, and exceptional customer support. The support team is particularly appreciated for their responsiveness and ability to code new features to meet specific needs.

January 2, 2018

Andrew and the team at Sky Pilot are fantastic. This app integrates perfectly with our subscription services and setup was relatively seamless. Any questions I've had have been answered within minutes and they always offer solutions. If you have a subscription based service and need to get PDF's out to your clients in an easy manner, this is an excellent app.

Soheefit Com Store
United States
Over 5 years using the app
January 28, 2014

Sky Pilot helps us do our business the right way, simple and straight forward an easy to understand platform for our product. I am also very thankful for the super technical support, thank you Andrew!
I would definitely recommend this App.
Thanks again! -Stephanie Adriana

Capturing True Emotion
United States
Over 5 years using the app
April 7, 2022

I use this app for managing and storing digital downloads. The new update is great. It now even allows you to find orphaned products that have no files attached to them. No more embarrassing messages to or from customers about not being able to access files that you "swore" you uploaded. Since we all make mistakes this feature alone is a life saver. The integration into shopify is also amazing. Thank You Sky Pilot Team!

Tattoodesigns
United States
Over 5 years using the app
Sky Pilot replied April 11, 2022

Thank you for such an amazing review! We are working hard on improving our app even more and more!! Any other requests you may have, do not hesitate to reach out. We will be happy to help! cheers🤩

January 8, 2018

Sky Pilot has been one of those apps that is easy to take for granted - its always reliable, intuitive to use - I forget its not built right into Shopify. We've never had a problem delivering files.

Recently, we skyrocketed our sales volume - and Sky Pilot is a tool that keeps everything running smoothly for us. As I could have expected from this wonderful app, there were 0 struggles or issues that arose from the higher volume.

Then I got an email - straight from Andrew himself. I hadn't considered that more volume = wayyyyy more use. He took the time out of his life to contact me and let me know that there was a (much) more cost efficient plan for my usage. Who does that? Blown away - Andrew and his team have set the bar prettttty high for service. Other apps, are you listening?

Thanks again for this great, reliable digital download deployer - we use it every day.

Buti
United States
Over 5 years using the app
October 17, 2017

Amazing App that was just what I was looking for! Great customer service, easy install and my customers from my previous digital download provider didn't lose their download links because Sky Pilot was able to import their purchase data and supply new links to their download right in their customer account. Very happy with this app!

Lil Luxe Collection
United States
Almost 5 years using the app
November 27, 2013

Fast and easy - we sell on line tutorials and this allows our customers to manage this 100% themselves. It has worked perfectly.

Unkamen Supplies
United States
Over 4 years using the app
Edited April 8, 2023

We installed this app to deliver our digital products -- ebooks, echarts, eposters -- to customers of our music education shop (www.roedyblack.com). We were looking for a fast, seamless, trouble-free digital product delivery solution. We have been using Sky Pilot for a couple of months now, and our customers have downloaded thousands of files. Sky Pilot has more than lived up to our requirements and high expectations. The few times we have had questions, Sky Pilot support has always been prompt and thorough. Based on our experience, we strongly recommend this app.

We've used Sky Pilot for 4.5 years now, and it continues to provide first-rate download service and first-rate customer service. So we'll continuing using the service.

Roedy Black
Canada
Over 4 years using the app
October 5, 2022

I can not say enough GOOD about this app! I was having an issue and went to the chat section, within mins the tech explained exactly what I needed to do in order to free up more space! Fixed the issue immediately I recommend this for anyone who uses digital downloads.. 100% satisfied Linda

Designs By Silo Kreations
United States
Over 4 years using the app
Sky Pilot replied October 5, 2022

It always warms our hearts to hear that you've found Sky Pilot very helpful and about your great experience with our support team.😍 Thanks so much for trusting us and for spreading the word.

All the best,
Customer Success Team

Edited September 2, 2019

Such a great app, easy to setup and use, and the customer service is amazing. Super helpful and prompt. I wouldn't use anything else for my digi shoppe.

Ephemeras Vintage Garden
Canada
Over 4 years using the app
March 15, 2014

We are new to Sky Pilot and have been very impressed by their customer service, particularly since we are very new to Shopify. Thanks again!

SellingEnergy.com
United States
Over 4 years using the app