Reviews (358)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for selling digital products like eBooks, videos, and courses, praising its user-friendly interface and seamless Vimeo integration. Key features include automatic updates and file organization, which streamline operations and reduce customer service workload. Merchants also appreciate the exceptional customer support and cost-effectiveness, enhancing their professional content delivery.

November 9, 2023

I don't know what I would do without Skypilot. It is by far the simplest way to deliver digital products to my buyers. I also love that they email me warnings about buyers who have accessed the file more than a certain amount of times, so I can investigate further. It also takes me seconds to attach products to my listings, making the process of listing new things a breeze! Great customer service as well...they respond to questions in minutes! Highly recommend!

Proud to be Primary
Canada
Almost 4 years using the app
Sky Pilot replied November 13, 2023

We're thrilled to hear how much you're loving Sky Pilot! It's fantastic to know that our app is making the process of listing and delivering digital products easier for you. We designed our features with businesses like yours in mind.

Thank you again for sharing your experience and for your recommendation. Your feedback helps us continue improving our service.

All the best,
Customer Success Team

September 6, 2018

Andrew was amazing! he helped us get everything set up correctly :) Highly recommended app for digital downloads!

Tina Davies Professional
United States
Almost 4 years using the app
October 5, 2023

I have been with them for over 2 years. I was hesitant at first becuase of the importance of our designs needing to be delivered. I can honestly say that I have had no problems in that time. Just recently this company was purchased by a new owner around October of last year. I have to say the customer service was a great experience today.

Lv427Designs
Canada
Almost 4 years using the app
Sky Pilot replied October 9, 2023

Thank you for taking the time to review our app.
We are glad to hear that you find it to be an enjoyable experience and appreciate your feedback. If there is anything else we can do to make the experience even better for you, please let us know

All the best,
Customer Success Team

February 24, 2023

The app is very useful if you sell digital products since Shopify doesn't have its own way of doing this. Also, since we first started using the app 5 years ago, it's been updated and upgraded for better user experience. And the customer support team is VERY responsive, which is, of course, one of the most important things about any app one uses with their Shopify store. I've been working with Alessandro recently and he's awesome. Helped us fix some glitches we found in Safari, etc. and also very helpful about a recent update we did in the SkyPilot theme. Thanks Alessandro!

Biofield Tuning Store
United States
Almost 4 years using the app
Sky Pilot replied February 26, 2023

Thank you so much for your kind words and we appreciate the time you took to share your experience using our app 🤩. We strive to provide the best possible support and service that we could offer and it's great to hear that our support team was amazing.

We are always here and ready to assist you 24/7.

All the best with your business,
Customer Success Team

March 9, 2014

Perfect. If you are looking for a simple to use application for selling digital files then look no further. Sky Pilot is simple to use and delivers on all it promises. Customers are able to access files instantly and being able to re access them via their account is a huge bonus. Looking forward to seeing some new features added soon!

Ten Dollar Fonts
New Zealand
Almost 4 years using the app
October 9, 2023

Have been using it for years and never had issues and the team is a pleasure to work with

Miniweight
France
Almost 4 years using the app
Sky Pilot replied October 11, 2023

Thank you for taking the time to provide your review of Sky Pilot!

We sincerely appreciate your feedback and value your opinion. Please do not hesitate to reach out again if you need anything. It was a pleasure to work with you and Federico to fix your issue!

All the best,
Customer Success Team

January 24, 2023

This app was exactly what we were looking for when we built our online store. We offer online courses that include streaming video and downloadable documents. It was easy to set up with great features inside the app. When we've needed to reach out for support, we've experienced quick and excellent customer service. Would highly recommend Sky Pilot.

Bonnie Bainbridge Cohen
United States
Almost 4 years using the app
Sky Pilot replied January 24, 2023

Thanks so much for sharing your thoughts here. Pleased to know our app does exactly what you need!! It's always our pleasure to help in anything we can.
If you ever need a hand again, don't hesitate to reach out 🤩

All the best with your store,

Customer Success Team

April 11, 2023

Fabulous Customer Service!! I have been using skypilot for several years now for a fully digital download company and they have made it seamless! If I run into a hiccup, they are quick to respond and help me fix (usually my errors). Definitely recommend!

REFINED Co
United States
Over 3 years using the app
Sky Pilot replied April 12, 2023

Thank you very much for taking the time to review our app and for the wonderful comments you wrote about our customer service and our app. We strive to provide the best possible support and service that we could offer and it's great to hear that we're doing a good job.

Our support team is always here and ready to assist you 😊

All the best,
Customer Success Team

March 29, 2023

Very nice experience with Sky Pilkot app. Easy to use. 5/5 Customer Support. Modern interface. Everything is perfect.

123PRESETS
Lithuania
Over 3 years using the app
Sky Pilot replied March 30, 2023

Hi there! We are pleased to know our app does exactly what you need and your kind words about our customer support team. It's always our pleasure to help in anything we can.
If you ever need a hand, don't hesitate to reach out 🤩

Have a lovely day,
Customer Success Team

January 23, 2023

The Sky Pilot app is the most reliable and trustworthy app I've ever encountered. If I've ever had an issue it's due to user error, and that was once about 3 years ago. I've been relying on this app for digital delivery services in my store for approximately 5 years now and have NEVER had issues from customers or my end. My customers have reliable delivery, easy access to files, customer account login that's seamless and I have a backend that provides me with all the information I could require.
The enhancements that Sky Pilot has provided over the years have been seamless, to the point where I don't even notice a change has been applied unless it's visual. I have easily accessed new features for enhancing my experience and haven't even encountered a bug.
I recommend Sky Pilot to all individuals looking for digital content delivery upon customer purchase.

UhOh Creations
Canada
Over 3 years using the app
Sky Pilot replied January 23, 2023

Thank you so much for leaving us a fantastic review. We strive to provide the best possible app and service that we could offer and it's great to hear that we're doing a good job.

Our support team is always here and ready to assist you 24/7 😊

All the best,
Customer Success Team