Reviews (388)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support, noting the quick and knowledgeable assistance. It's praised for ease of use and seamless Shopify integration, enhancing digital download capabilities with features like expiring files and unlimited downloads. The app supports a variety of digital products and is appreciated for its stability and reliability. It also offers multi-language support, making it accessible globally.

August 22, 2023

Au top ! J'ai eu un problème de stockage qui a été réglé très rapidement avec le support technique! merci!

Kill Event
France
About 3 hours using the app
Sky Pilot replied August 24, 2023

Thank you for taking the time to provide your review for our app.

We always appreciate when our customers let us know their thoughts as it helps us improve our services. We ...

February 23, 2024

Amazing Support! The Agent Danin was very helpful and solved my problems. Will definitely use this app and can‘t wait to grow my business with Sky Pilot :-)

Maliya
Germany
About 2 hours using the app
Sky Pilot replied February 25, 2024

Thank you so much for your glowing review! We're thrilled to hear that Danin provided such exceptional support and was able to solve your problems. Your kind words certainly ...

August 15, 2018

Sky Pilot doesn't work, no funciona correctamente, no me sube los archivos

Chameleonica
Mexico
3 days using the app
July 12, 2023

Fantastic app and amazing customer service. Highly recommend with their team!!

In these days of minimal support, the team have set a new benchmark of service and will probably judge all other's against their high customer experience.

Trünk Moves
United States
About 2 hours using the app
Sky Pilot replied July 14, 2023

We are delighted that you found this level of service delivered and would like to thank you for your review!

All the best,
Customer Success Team

April 8, 2023

Great customer service! The app is easy to use and understand. It integrates well with the store. I was able to set it up in no time!

Gitelman & Good Publishers
United States
About 1 hour using the app
Sky Pilot replied April 11, 2023

Thank you so much for leaving us a fantastic review. We are delighted to hear you are very satisfied with our app and customer service; and also, your kind words motivate us ...

November 27, 2023

So far so good! Super helpful customer service. Quick response! Thanks, Mehmed.

Pryor Custom Craft
United States
About 1 hour using the app
Sky Pilot replied November 29, 2023

Hello!
Thanks a lot for the wonderful star rating and the positive feedback. We're extremely happy to know that you find our customer service helpful and responsive, ...

August 28, 2023

Excellent service and support. Look here, before you start your webshop journey!

I was searching for a way to automatically "Stamp" my physical Giftcards - with relevant reference numbers.
I couldn't find any solution, so I wrote on the forums.
Within a few minutes, Alessandro from Sky Pilot commented and told me about their service.
He provided a free call and explained everything. Turned out, ...

Boutique Fleurance
Denmark
About 1 hour using the app
Sky Pilot replied August 31, 2023

Thank you so much for your review! We really appreciate your feedback and we're glad you found our app useful. We work hard to ensure our app provides our users with the best ...

June 1, 2023

I just started using Sky Pilot, and it's been smooth sailing. It worked right away. There's a free version, which is great for my company. Of course we'll consider upgrading as we grow. Loved the live chat and instant support and just the fact that it worked right away. Highly recommend.

Polyglotte
United States
About 1 hour using the app
Sky Pilot replied June 5, 2023

Thank you for your review and feedback! It's awesome to hear that you found our product useful and we’re so glad to be a part of your store's success.
Should you need any ...

December 6, 2023

Great customer support and easy to use :)

Dogs 4 Rescue
United Kingdom
32 minutes using the app
Sky Pilot replied December 7, 2023

Hello,

We're thrilled to hear that you've had a great experience with our customer support, and you find Sky Pilot easy to use! Your kind words are greatly appreciated by our ...

Edited March 5, 2023

I found an app with unlimited storage, orders, and downloads for only $9.99/mo compared to the $125/mo that this app costs and even that doesn't include unlimited plan. Otherwise, it's a good app. Just too expensive compared to others.

AuroraSidehustleKits
United States
About 16 hours using the app
Sky Pilot replied March 8, 2023

Hi There,
I am sorry you are not content with our pricing model, therefore someone from our team will contact you soon by chat to explore options.
We are always happy to ...