SmartBot: Leading AI Chatbot
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (213)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer support efficiency, acting like a full-time employee with its ability to handle routine inquiries and provide immediate assistance. It features a user-friendly interface, easy setup, and can be customized to match a brand’s specific tone. The app also integrates well with social media and offers inventory tracking, making it a valuable tool for improving customer engagement and boosting sales. Merchants describe the support team as proactive and helpful, further enhancing the app's effectiveness in automating customer service tasks.
Refine
-
By rating
Actually I love this app so much, easy use on it, and robot reply better then mine, but, they don’t have a option for live chat / let the customer leave a message, and we can reply later, ( or I don’t know how to setting? ) so I only can give 4star , if they can fix it, I will upgrade the plan.
Thank you for your kind words and valuable feedback! We're thrilled to hear that you love our app and find it easy to use. We appreciate your suggestion about the live chat option. Our team is actively working on enhancements, and your input is crucial to our improvement process. If you have any questions about settings or need assistance, please don't hesitate to reach us!
Wow
I’ve lost countless prospects by using this app. They never collect any contact information upfront from the prospect. So once the chat is complete they are lost forever with no way to contact them. Further the majority of the inquiries come from VPNs run by the smartbot company, querying random redundant questions that no real human query would ever ask. I assume they do this so they can use up and waste your 100 monthly free limit chats and force you to switch to a paid plan sooner. Well newsflash it’s done the opposite for our company as we are disappointed with the low integrity and lack of ethics by smartbot.
We appreciate your feedback and apologize for any inconvenience. Our team has already addressed your concerns last week. It's important to clarify that we do not engage in the practices you mentioned, such as using VPNs to query random questions.
Regarding contact information, we understand its significance. We're working on enhancing our app to provide options for upfront contact collection.
If you have further questions or need assistance, please feel free to reach out directly.
Ist perfekt
bueno
only follow up feature is missing or maybe i dont know how to use otherwise very good application
CLstore, thanks for the positive review! We're glad you're enjoying the app.
Just a heads up, our bot does ask for contact details during chats for follow-ups. 🌍If you need a hand with this or anything else, just let us know!
De chatbot is erg slim en zelf-lerend. Veel beter dan verwacht!
Nice
Your feedback is invaluable to us, Smartfashion. 🙏 We're glad to meet your expectations! 👍✨
很實用，很好用，大推薦!!!
很實用，很好用，大推薦!!!
很實用，很好用，大推薦!!!很實用，很好用，大推薦!!!很實用，很好用，大推薦!!!很實用，很好用，大推薦!!!很實用，很好用，大推薦!!!很實用，很好用，大推薦!!!很實用，很好用，大推薦!!!很實用，很好用，大推薦!!!
tres bien fait bravo au developeur