Reviews (589)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing effectiveness, noting its user-friendly interface and seamless integration with Shopify. Key features like automated abandoned cart emails, customizable templates, and smart segmentation are praised for enhancing customer engagement. The app's reliable performance and responsive support team, with staff members like Jesse, Yasmine, and Moe receiving specific commendations, add to its appeal. It also offers a robust free version and smooth transition from platforms like Mailchimp, making it a cost-effective choice with continuous updates and new features based on merchant feedback.

January 1, 2020

I used this app to start my email marketing. This has been something that I have neglected because it seemed to complicated. This app made it easy to set up my monthly newsletter and email campaigns. The complimentary video chat with Josh was great and helped me learn the system and get up and running quickly.

Zeni Beauty
United States
Almost 2 years using the app
August 16, 2020

Great service! I've been using this the most for the Pop-Up window on my homepage in order to get e-mail subscribers and it's worked amazing! I love the easy to use features and I've been able to easily organize all of my subscribers in one place. Would highly recommend SmartrMail!

Blair Lane
United States
Almost 2 years using the app
SmartrMail replied August 19, 2020

Hi Blair Lane team 👋

Thank you for your feedback, this is really appreciated 😊

Nicolas from SmartrMail

December 17, 2021

Perfect application, we have really enjoyed of using it. Thanks to developers. Very useful and well working app.

Hedonist Chicago
United States
Almost 2 years using the app
SmartrMail replied December 19, 2021

Hi Hedonist Chicago team 👋 Thank you for your feedback! I passed on your message to our dev team ☀️Feel free to reach out in our chat if you have any questions going forward!

March 31, 2022

This is by far the best app to use for emailing! I love it! AND their customer service is AMAZING! They are such a huge help.

Mo' Flavorz, LLC
United States
Almost 2 years using the app
SmartrMail replied March 31, 2022

Hi Mo' Flavorz's team 🍛 Always a pleasure! Do not hesitate to get in touch with us if there's anything else we can help you with 😊

Edited December 31, 2020

I used this as a replacement for MailChimp, and I couldn't be happier. Not only does their email capture pop-up actually work, their email templates are more user friendly and their useful emails helped me build confidence in the marketing I was sending out. Thanks George. Update: After only a few weeks, I can affirm that even with the free plan SmartrMail has given me a huge increase in repeat customers and sales from the email templates they offer. Thanks a lot George!

CKG Knife Works
United States
Almost 2 years using the app
January 7, 2022

A1 customer support. These guys are there to help you whenever you need. They helped me with many times and they always gave us a good support. This app is a must for any online store.

Riobec
Canada
Over 1 year using the app
SmartrMail replied January 9, 2022

Hi Riobec team 👋 Our pleasure! We'll remain available if anything else comes up :)

May 4, 2022

I am happy with this app so far, great automation emails and easy to create campaign with multiple templates to choose from.

Portrait My Pet
United Kingdom
Over 1 year using the app
SmartrMail replied May 4, 2022

Thank you Portrait My Pet 🐶 We're glad to hear that you like automations and our different premade templates. Make sure to let us know if you have any other questions coming up 😊

January 13, 2014

An outstanding system. I absolutely recommend it. Thank you so much for offering this for Shopify stores.

Meadow DeVor
United States
Over 1 year using the app
Edited February 28, 2023

Highly recommended for small businesses. The app is very intuitive, so far it's been easy to use, the email builder is complete and they have good email templates. Also very good customer service.

Xtrememac
Luxembourg
Over 1 year using the app
January 2, 2023

easy to use, good insights in the stats, reliable, ...
Everything i need from an email marketing app!

Mirabella's Botanicals
Belgium
Over 1 year using the app
SmartrMail replied January 2, 2023

Thank you for your feedback Mirabella's Botanicals 🌿 Feel free to let us know if there's anything else we can assist you with 😊