Reviews (592)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement through optimized email marketing strategies. They praise its user-friendly interface, customizable templates, and seamless Shopify integration. Features like personalized discount codes and automated product recommendations are particularly valued. Exceptional customer support, with staff members like Jesse and Moe highlighted for their helpfulness, is available via email, live chat, and video calls. Merchants also appreciate automatic features such as abandoned cart follow-ups and pop-up email captures. Many note the app's significant contribution to business growth and its continuous updates that enhance its email marketing capabilities.

January 31, 2021

As a new user, I really appreciate and enjoy using this app when creating my marketing emails. I feel that this app is best for my business!

POOCH Botanics
Canada
Over 2 years using the app
July 22, 2020

We've been using this app for last 3 months. Its it great tool. Simple and easy to use with lots of features. Customer service is prompt and great. We look forward to more pop-up options / features added to the app.

Tea With Herbs
Canada
Over 2 years using the app
September 3, 2022

Good app, good customer service. Try it out, I do not know what else to write. May god save the queen.

B.Different Clothing
Sweden
Over 2 years using the app
SmartrMail replied September 4, 2022

Hi B.Different Clothing 🧥 Thank you for your feedback! We're glad you appreciate our customer service. And may god save the queen 👸

July 9, 2022

We use it to send some newsletters and it works very well. It is very easy to use and to observe analytics. It' s recommendable.

kybun | Joya España
Spain
Over 2 years using the app
SmartrMail replied July 10, 2022

Hi Kybun team 👞 Thank you for your feedback, we're glad to hear that you like our newsletter composer! Make sure to let us know if you have any questions 😊

January 19, 2023

Really nice and easy to use app. It allows me to create different pop up both for mobile and desktop version, newsletter and automated flow for different customer segments.
The customer service is very quick to respond and help you out with any requests.

It would be awesome if there could be some extra customization options for the layout and outlook of the products descriptions.

Mastro Zavatti
Hong Kong SAR
Over 2 years using the app
SmartrMail replied January 19, 2023

Hi Mastro Zavatti team 👞 Thank you so much for your detailed feedback! We're glad to hear that you like the ability to set up different pop-ups with different content depending on the device of your visitor. Happy to hear that you enjoy the newsletter composer and automated flows for customer segments. I sent your feedback to our Product team so that they can bump new product block customization options higher up in our priority list. Have an amazing day ahead! 😊

November 14, 2020

Easy to use. Great customer support. Fully integrated to Shopify. I find it a lot easier and handier than Mailchimp. Thanks, team, keep up the motivation and good work.

JOPLINS® Sunglasses
Portugal
Over 2 years using the app
December 1, 2019

Excellent app! It does what it says and it's really easy to use. Iit has totally covered our expectations.

Koolibri
Portugal
About 2 years using the app
May 21, 2021

I just love the platform and their service. They are really helpful and happy to help and advice. Thank you for your service

Veldskoen Italy
Italy
About 2 years using the app
SmartrMail replied June 17, 2021

Thank you so much for this awesome feedback 🎉
Should you need any further help, do not hesitate to contact us anytime you need.

Edited January 12, 2020

Holy moly this email marketing app does everything! Serious.

It's nice to use, the emails look amazing, the support has been great. I can't remember having more helpful support from any app tbh - they (nick?) answered every question I had straight away. And showed me what else I could be setting up. I genuinely can't believe it's free.

This is why I love Shopify, apps like this that literally do everything I need in email for Good Designs. Can't recommend Smartrmail highly enough!

Good Designs Au
Australia
About 2 years using the app
May 31, 2019

I moved my shop from Tictail to Shopify and needed to switch to SmartrMail. Always a little bit tricky when you change but the support team at SmartrMail was great and helped me so much. Million thanks!

Apartment Stories
Sweden
About 2 years using the app