Reviews (604)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement through automated, targeted email campaigns. They appreciate its user-friendly interface, easy setup, customizable templates, and seamless Shopify integration. The app's cost-effectiveness and responsive support via live chat and email are also praised. Features like personalized discount codes and continuous updates based on merchant feedback further enhance its appeal.

March 9, 2023

This is by far the best pop up app I've found out there, and I've tried all of them. The best thing about it is that it sends the new email signup directly to Shopify so you have them in your Customer list without having to add it manually. I also really like that you can then send automated email series without having to think about it.

I gave it 4 stars because some of the functionality of the design of the pop up could be expanded like the thank you pop up has to be the same size as the original pop up and you can't format it independently. Also there is a disconnect between how the pop up looks in the editor, and how it looks on your site. You need to edit it while looking at your site to make sure it turns out ok otherwise it will look very weird.

Customer service is excellent.

Sweet Violet
United States
About 1 year using the app
SmartrMail replied March 13, 2023

Hi Sweet Violet team 🌷🟣 Thank you for your feedback! We're glad to hear that your enjoy SmartrMail's integration with Shopify. I passed on your feedback to our development team who is now looking into making the size of the Pop-up's "Thank you" page editable. I'm expecting their change to be available over the next couple of days. When it comes to the disconnect between the editor and your site, it appears to be linked to external CSS and code affecting your original SmartrMail Pop-up. The same developer is looking into it. We'll get back to you as soon as we've located how to prevent this from happening. In the meantime, please feel free to reach out through our in-app chat if you have any questions or if you need any help with your SmartrMail account!

January 6, 2014

Very cool app, I signed up to test it as I use mailchimp (and still will for newsletters) but this got me a few sales within minutes. Nice little weekly addition to update customers on products. ( even when I forget to)

1776 United
United States
20 days using the app
February 20, 2020

Excellent App has generated more sales already with the minimum of set up time and effort - Highly Recommended

Sparta Car Care
United Kingdom
20 days using the app
May 1, 2019

SmartrMail is amazing! We were a little apprehensive to change over from Mailchimp but honestly it is the best move we have ever made. They even helped us move platforms.
The customer service these guys offer is next level!
We have only just started our campaigns but so far we have been very happy..

CoCo Contemporary Connoisseur Gift Store
Australia
20 days using the app
February 12, 2021

This is the first time when we use newsletters and we discover all the power that it has. We are happy with this App and can recommend it to the others.

ALEANA HAND
Portugal
20 days using the app
November 11, 2022

J'ai utiliser l'application et elle est vraiment bien faite ! Les mails sont facile à écrire il y a beaucoup de modèles. Le SAV répond rapidement et j'ai déjà fais de l'argent avec dans la période d'essai.
Continuez comme ça à toujours simplifier le travail pour les entrepreneur c'est le plus important !

Gabily
France
20 days using the app
SmartrMail replied November 13, 2022

Bonjour à toute l'équipe de Gabily et merci du fond du coeur pour votre avis. Nous sommes ravi de savoir que SmartrMail vous aide grâce aux différents modèles et à la facilité d'utilisation de notre créateur d'emails. Nous restons à votre disposition si vous avez la moindre question. Passez une excellente semaine!

December 4, 2021

This app is really easy to set up and use. We don't do a lot of mailings but this is really helpful.

em-bench
Canada
20 days using the app
SmartrMail replied December 5, 2021

Thanks for your review 🎉 We're glad you're finding SmartrMail easy to use and wish you the best results!

September 16, 2020

Great app. Easy to use and has great options, almost like the best apps on email marketing which can be found.
Costumer support is fast and effcient.
It has a free plan available for stores that are just starting out.
Highly recommend!!

Koral Secrets - Përkujdesje e lëkurës & markat më të njohura koreane.
Albania
20 days using the app
September 8, 2022

Great app for creating email flows and great support. Only negative is the paid options are too expensive. Should have a cheaper plan with less benefits.

The Paw Code
Australia
About 1 year using the app
SmartrMail replied October 11, 2022

Hi The Paw Code team! 🐾 Thank you for your feedback, we really appreciate it 😊 It looks like our team tried to reach you through our in-app chat but the message has not been seen. If our current plans do not fit your current budget, feel free to email me directly at nicolas@smartrmail.com and I'll be happy to review what can be done to make sure that you have the best experience possible with SmartrMail.

October 31, 2021

Smartrmail is a great app, when just starting out I love how easy it is to use, and everything is in one place.

Nature's Agents
Australia
20 days using the app
SmartrMail replied October 31, 2021

Thank you Nature's Agents team 😊 We're happy to hear that you find the app easy to use! Make sure to let our support team know if you have any questions ✉️ Happy sending!