Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

June 22, 2017

At this time i cannot give much of a review since i did just install it, so far everything seems okaythough.

My Maine Jewelry Box
United States
26 days using the app
October 24, 2016

Great App to get the party started. Wish the FREE level had a bit more customization and more support for uniqueness but, alas- it's a starter kit for rewarding awesome customers!

Snapcat Studio
United States
25 days using the app
February 22, 2016

Seems like a great app and great concept, but it won't let me edit Anything after it has been set up. Just really frustrating. Assume it is a glitch since all the other reviews are so positive. I'll keep trying.

Fancy Buffalo
United States
20 days using the app
October 26, 2021

manca la possibilità della traduzione in italiano!!!! Per il resto e una buona app. Ancora non ho avuto il piacere di vederla in funzione ma spero che parti presto

Trigioshop
Italy
20 days using the app
Smile.io replied October 26, 2021

Hi there,

Thanks for sharing your open and honest feedback.

Our translations feature is still relatively new, so we're still learning which languages will provide the most value to our merchants.

While we don't yet officially support Italian, it looks like we've provided you with access to a workaround that would enable you to manually translate some parts of the app.

I've sent a follow-up email to see if we can help any further with this :)

October 15, 2016

so far so good- I'm already learning from their enticing offer to help optimise SEO when I leave this review.

Moonlighthomes
United Kingdom
13 days using the app
Edited April 18, 2019

The app is great but unfortunately many of the app sections and email notifications are not customizable and my store is in spanish so I can't use it for my business. That was a big disappointment because I like all the features from the program. The day they allow you to customize a bit more I will turn my review into a 5 star one.

CENTROARTESANO
Spain
13 days using the app
Smile.io replied April 18, 2019

Hey there! We're sorry to hear you're experiencing issues! We will be in touch via email for further assistance. :)

August 5, 2016

Inyeresting. Way to pricey to even be of competitive use.

Tinas Sweetpuff Australia
Australia
13 days using the app
March 24, 2017

cant say much for now, still testing app

Dgstoreuk Com
United Kingdom
11 days using the app
December 12, 2020

I tried out the free version to see if this app would be a good fit for my company. The app is absolutely perfect, aside from 2 major flaws - 1. You can not redeem more than one of the dollar amount rewards at a time on the POS.
2. There is no way to redeem points if other discounts are activated in the checkout on the POS. I am not going to penalize the staff, not letting them utilize their points they earned, just because they get an employee discount.

Deneweth's Garden Center
United States
10 days using the app
Smile.io replied December 13, 2020

Hello! Thank you for your review! I've sent over an email explaining how Smile rewards work with Shopify POS :) Look forward to chatting with you!

February 9, 2017

force me to write a review...................................

Elogo
Canada
10 days using the app