Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

March 4, 2024

Lisa Gallagher was extremely helpful in getting my questions answered!

invisaWear®
United States
About 1 year using the app
Smile.io replied March 5, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

April 4, 2024

Always available and always helpful!

Rosarium Garden Center
United States
About 1 year using the app
Smile.io replied April 5, 2024

Thank you so much for taking the time to leave us a review! We really appreciate it 🤩

- Smile Team ✨

January 5, 2024

After using various reward apps for years I always struggled to find an easy way to set up my program and user interfaces were always confusing. Smile made it easy to set up my store within minutes and start building lifetime value for my clients.

Prime Sports Nutrition
United States
5 months using the app
Smile.io replied January 7, 2024

We are so glad to hear that setting up your program was straightforward! We are looking forward to watching your program thrive! :)

January 16, 2024

Great app for rewards with always helpful and fast customer service.

Socialite Beauty
Canada
Over 8 years using the app
Smile.io replied January 17, 2024

Thanks so much for leaving your review! I'm so glad we could help :)

- Angie, Smile Team

February 8, 2024

Lynn was so patient and persistent with getting us the help we needed!

Blue Layne Boutique
United States
Over 4 years using the app
Smile.io replied February 10, 2024

WE are delighted Brandon was able to resolve your issue. Please reach out if there is anything else we can help with.

Cheers

The Smile team 🤩

April 15, 2024

They have good customer support and a lot of valuable documentation to help you set up your rewards program. Jade helped me a lot!

La Margarita Wonderfood
United States
18 days using the app
Smile.io replied April 17, 2024

Thank you for taking the time to leave this review! We're so glad to hear you're loving the app and that you had a helpful experience with Jade 🤩

Don't hesitate to reach out if you have any questions. We're always here when you need us!

- Smile Team ✨

Edited December 14, 2023

Smile is an easy to use rewards app, and they integrate with the subscription system we use. Integrates easily, which is especially useful when just starting out. Customer service (David specifically!) is really helpful and answers quickly. Would recommend, especially for small businesses.

Caffeine & Legends
United States
Almost 4 years using the app
Smile.io replied December 13, 2023

Hello, Thank you so much for your feedback. I am delighted you like our app and customer service. I have reached out directly to discuss your pricing concerns and hope we can come to a solution you will be delighted with.

Best regards

David

March 13, 2024

Extremely simple to setup, support is just as amazing. Will definitely recommend this to friends as well.

The Doggie Shop
Australia
15 days using the app
Smile.io replied March 15, 2024

Glad to hear you're finding Smile easy to use and enjoying our Support team - they are definitely awesome! 😄 Thanks for the rating & review!

January 24, 2024

Angie was excellent and her help was very clear and thorough! I hope to work with her again if I need future assistance!

Pepperberries
United States
3 months using the app
Smile.io replied January 25, 2024

Thanks so much for your kind words! I'm so glad I could help :)

Angie - Smile Team✨

Edited March 8, 2024

Great solution and support for our retail fashion store.

OutDazl
United Kingdom
About 1 year using the app
Smile.io replied March 9, 2024

Thank you so much for your review. We really appreciate it. Please reach out if there is anything else we can help with.