Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.

May 8, 2016

Easy installation....Looking forward to use this app to its max use! :)

Firanji
India
Almost 2 years using the app
Edited August 30, 2023

A lot better an app from 2 years ago.
Searching customers has improved tremendously. App seems to run smooth on our site without glitches.

Still wish there was more customization capabilities.
With Shopify 2.0 template, they only recently added widgets, but those don't allow too much customization.
There is still no way to display customer points conveniently for customers. It would be nice to show in the header of your site so customers are reminded of their points.

Overall improved but still room for more.

Nordic Catch
United States
Almost 2 years using the app
Smile.io replied February 22, 2021

Hello there! Thank you so much for updating your review with your feedback. I'm so happy your experience has improved and we hear you on the customization pieces. As discussed we are working hard on improvements and will be in touch soon. Thanks again!

July 14, 2016

I really love this app. Its simple to set up and the customer interface is really nice. I gave 4 stars instead of 5 as i feel like the price jump between a free account and one with some of the bells and whistles is a pretty big jump.

I would like to see that alittle more affordable, but apart from that it's great.

Keeko
Australia
Almost 2 years using the app
Edited October 4, 2016

Setup was fairly easy, and the program looks great.

I was disappointed that the Tab font color was not an editable option, and also that many of the customization features were locked down to the premium versions. I deployed this solution based on the understanding that it was a freemium service, and all features would be available, but I would be charged based on # of participants in the points program.

Please feel welcome to check out the deployment in my shop at www.bestfriendbeauty.org !

Bestfriendbeauty
United States
Almost 2 years using the app
March 25, 2017

Fairly easy to integrate. Still in the beginning stages but easy to understand and hop on board with!

Built Not Bought Apparel
United States
Almost 2 years using the app
March 22, 2017

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Flsneaks
United States
Almost 2 years using the app
September 21, 2017

Very easy to use with lovely in-app UI. I would recommend fixing the UX however, as some pop-ups seem to not work, like when I am trying to delete a reward, it just goes gray and I can't click on any option. Other than that, lovely app.

Paper Shoot Ph
Philippines
Almost 2 years using the app
April 29, 2016

Very good, easy to set up. Wish the tab had more customization options though.

Palmetto Wood Shop Llc
United States
Almost 2 years using the app
April 10, 2017

Seams like it has the right features to reward your loyal customers still trying to figure it all out

Combat Coffee Tea
United States
Almost 2 years using the app
August 1, 2016

Watched the video and installed the app. Very easy to setup and get going. Just need to mess around with it a bit more to get the most out of this wonderful app on my store www.halalnivore.com

Halalnivore
United Kingdom
Almost 2 years using the app