Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,543)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

February 3, 2023

The app is great. Easy and simple to use! Customer Service is always kind as well. My only wish is that we could have a rewards page in lieu of the pop-up :)

DUMBGOOD
United States
About 2 years using the app
Smile.io replied February 3, 2023

Thank you so much for taking the time to leave a review! It was a pleasure assisting you today 😇 We appreciate your feedback as well- Jade <3

April 19, 2022

Super helpful and friendly customer service and an easy platform to use. Even the basic version delivers a decent level of usability. My ONLY gripe is it doesn't integrate with Recharge which is very frustrating.

Soulful Food Co
United Kingdom
Almost 2 years using the app
Smile.io replied April 19, 2022

Thank you so much for taking the time to share your feedback with us! We're working on updating the ReCharge integration - and we'll be sure to let you know when it becomes available! 💖

May 8, 2016

Easy installation....Looking forward to use this app to its max use! :)

Firanji
India
Almost 2 years using the app
July 14, 2016

I really love this app. Its simple to set up and the customer interface is really nice. I gave 4 stars instead of 5 as i feel like the price jump between a free account and one with some of the bells and whistles is a pretty big jump.

I would like to see that alittle more affordable, but apart from that it's great.

Keeko
Australia
Almost 2 years using the app
Edited October 4, 2016

Setup was fairly easy, and the program looks great.

I was disappointed that the Tab font color was not an editable option, and also that many of the customization features were locked down to the premium versions. I deployed this solution based on the understanding that it was a freemium service, and all features would be available, but I would be charged based on # of participants in the points program.

Please feel welcome to check out the deployment in my shop at www.bestfriendbeauty.org !

Bestfriendbeauty
United States
Almost 2 years using the app
March 25, 2017

Fairly easy to integrate. Still in the beginning stages but easy to understand and hop on board with!

Built Not Bought Apparel
United States
Almost 2 years using the app
March 22, 2017

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Flsneaks
United States
Almost 2 years using the app
September 21, 2017

Very easy to use with lovely in-app UI. I would recommend fixing the UX however, as some pop-ups seem to not work, like when I am trying to delete a reward, it just goes gray and I can't click on any option. Other than that, lovely app.

Paper Shoot Ph
Philippines
Almost 2 years using the app
April 29, 2016

Very good, easy to set up. Wish the tab had more customization options though.

Palmetto Wood Shop Llc
United States
Almost 2 years using the app
April 10, 2017

Seams like it has the right features to reward your loyal customers still trying to figure it all out

Combat Coffee Tea
United States
Almost 2 years using the app