Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,501)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

May 8, 2017

Our customers love their Jar Bucks reward points! Our rewards system entices people to create accounts on our web page. This is great for capturing website traffic info that can be used for automated marketing. In addition the points all us to execute great win back campaigns after customers have not purchased for an x amount of time.

Meal In A Jar Inc
Canada
About 3 years using the app
June 7, 2021

I love everything about this app and their customer service. They reply in a timely manner and followup.

Suzi's Sweet Shoppe
United States
About 3 years using the app
Smile.io replied June 8, 2021

We're so happy to hear that 🥰
Thanks so much for leaving us this lovely review!

July 26, 2016

It's pretty easy to use and guides you step by step trough the whole process!

Jetz Com
United States
About 3 years using the app
April 21, 2016

Great app. Easy to set up and get running right away.

Loyal Canine Company
Canada
About 3 years using the app
June 27, 2018

This is a very good app.I love it !

Lanzonia
China
About 3 years using the app
Edited May 31, 2021

I came across an issue regarding a customer not receiving their rewards points accordingly, and the rep Tess provided me with a very detailed response and helped with troubleshooting the issue efficiently! The issue turned out to be due to the customer and not the app itself! Thank you so much for your support!

OnceMoreWithLove
Canada
About 3 years using the app
Smile.io replied May 31, 2021

Tess is rock star! We are so lucky to have her in our team and so happy to hear that the issue was resolved quickly. We're always here to support you!

October 20, 2023

The reps are very helpful, especially Jade! =D

Blissy
United States
About 3 years using the app
Smile.io replied October 24, 2023

Thanks for leaving a review! We agree that Jade is indeed excellent 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

November 13, 2020

Smile.io is very intuitive and a great value adds to our brand. I love how responsive their support team is, Andrea from Smile was very helpful and answered all my questions with confidence and ease. Thank you!

Devoción
United States
About 3 years using the app
Smile.io replied November 20, 2020

Thank you so much for your 5-star review 💖
We work hard to provide a good support experience - so we really appreciate this! 😄

Edited May 12, 2022

Jade and Joshua have been great. We had an issue and he has helped sort out a plan for us to make this work better for our customers

Poppy's Picnic
United Kingdom
About 3 years using the app
Smile.io replied April 20, 2022

It was a pleasure helping today! Thanks so much for taking the time to leave a review :) -Jade <3

May 31, 2016

Love this app!! It is very easy to use! If you need help, they have a quick and amazing team that will help you solve any issue!

I highly recommend this app!

Bentbycourtneyjewelry
United States
About 3 years using the app