Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.

January 16, 2024

Great app for rewards with always helpful and fast customer service.

Socialite Beauty
Canada
Over 8 years using the app
Smile.io replied January 17, 2024

Thanks so much for leaving your review! I'm so glad we could help :)

- Angie, Smile Team

March 8, 2024

Great app and support. I had some questions for app functionalities.
Jade from support replied immediately and explained everything clearly.
Highly recommend.

Little Frimousse
France
3 months using the app
Smile.io replied March 11, 2024

So glad you were happy with Jade's service, we think she's pretty awesome too :) we look forward to watching your loyalty program thrive!

January 5, 2024

After using various reward apps for years I always struggled to find an easy way to set up my program and user interfaces were always confusing. Smile made it easy to set up my store within minutes and start building lifetime value for my clients.

Prime Sports Nutrition
United States
5 months using the app
Smile.io replied January 7, 2024

We are so glad to hear that setting up your program was straightforward! We are looking forward to watching your program thrive! :)

January 24, 2024

Angie was excellent and her help was very clear and thorough! I hope to work with her again if I need future assistance!

Pepperberries
United States
3 months using the app
Smile.io replied January 25, 2024

Thanks so much for your kind words! I'm so glad I could help :)

Angie - Smile Team✨

February 23, 2024

Fast & helpful customer service

Bubbsi
United States
Almost 3 years using the app
Smile.io replied February 27, 2024

Thanks so much for taking the time to leave a review!

Yours in Loyalty,

✨ The Smile Support Team ✨

March 5, 2024

Excellent app with great support.

Naturopath Herbals
Australia
Over 2 years using the app
Smile.io replied March 8, 2024

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

February 8, 2024

Thank you Lynn for your great service! You were really helpful and efficient!

Services beauté Mariss
Canada
8 months using the app
Smile.io replied February 10, 2024

Thank you so much for taking the time to leave this review 💛 We are happy Lynn was able to help :)

-The Smile Team✨

February 16, 2024

The Smile customer service is so helpful to get our programs up and running. Really appreciate the quick turnaround on responses and level of detail provided in the instructions.

Baby's Only
United States
About 1 month using the app
Smile.io replied February 18, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

April 1, 2024

very nice app, easy to use, and great customer service. I definitely recommend it!

B.Different Clothing
Sweden
19 days using the app
Smile.io replied April 2, 2024

Thanks so much for the kind words about our app and support team. Your recommendation means a lot 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

January 3, 2024

We have been using the app for a few years, and have not had any problem.
It has all the functions needed for a points royalty program.

Lanikai Bath and Body
United States
Almost 3 years using the app
Smile.io replied January 6, 2024

Thanks for the kind words about Smile and our support team! We're so glad that you've chosen to be a merchant of ours for so long. Cheers to many more 🥂

Yours in Loyalty,

✨ The Smile Support Team