Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

February 1, 2017

So far pretty good. Slight issue with the Friend Referral discount code. The codes are not importing. We will see how customer support is.

Majestys
United States
2 months using the app
April 3, 2017

looks good so far! Hope it catches lots of customers

Campton Clothing Apparel
Canada
2 months using the app
March 17, 2017

Good, but expensive. And missing some features I would want.

Simplyearth
United States
2 months using the app
September 12, 2016

Awesome store app. Really like customer options available.

Paracosmplayground
United States
2 months using the app
Edited December 5, 2018

I use this app for my customers to obtain points for loyalty and also for the referral incentive. It has been awesome. The only thing I dislike is that a lot of customers have internet explorer and when using that browser, they are unable to sign up by opening the rewards icon on our home page.

P.S. Beads
United States
2 months using the app
August 18, 2016

So far so good! This plug-in was extremely easy to set-up! Now, let's reward the customers.

Hattielu Embroidery
United States
2 months using the app
April 2, 2017

Easy setup, nice interface. Very customizable

Ieco
United States
2 months using the app
October 8, 2018

I just added this app today (8 October 2018) so I do not have much experience with the app. That being said, I find it much easier than some I've tried. The instructions are simple and easy to follow. The navigation is easy to follow. In short, the app is intuitive. One issue I have was that I wanted to give my existing customers credit for joining the rewards program and found that I had to do this one by one. It would be nice if there were some kind of bulk editor that could do this in a single step. As I gain more experience with the app, I will return to either upgrade to 5 stars or downgrade to 3 stars. I won't know until I have working experience with it. For now, I can't see why 5 stars would be the next move.

And Above All...YOGA
United States
2 months using the app
November 23, 2021

We've just started using Smile and all of our customers like it so far! It is easy to start up and everyone is so helpful when you message (and quick to reply). So far so good!

The Summer Kitchen
United States
2 months using the app
Smile.io replied November 23, 2021

That's fantastic! So glad to hear your customers are liking Smile so far and it's been easy to set-up 😊Thanks for the review!

September 29, 2016

Great free options. Will be upgrading though

Gypsy Rebellion
United States
2 months using the app