Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

October 31, 2016

Very easy to use and a pleasant set up tutorial! The free plan has a lot of features.

Joujoujou
Finland
About 2 months using the app
April 18, 2021

Contacted their customer service and Larry went far and beyond my expectations. He answered my questions personalised to my business and needs, and didn't try to sell me anything but rather provide me what I actually only need. While I HAVE NOT tried the app yet, I can already tell the company is willing to help our business grow.

testing-decathlon-australia
Australia
About 2 months using the app
Smile.io replied April 21, 2021

Thanks so much for the 5-star review 🌟We'll give Larry some kudos for his excellent support!

May 1, 2017

I'm using the free version and so far it's been working wonders. It's the best way to build a loyal customer base and get returning customers.

Throwing Shades
Canada
About 2 months using the app
September 25, 2016

Great App! Simple to set up and look forward to teh business it's going to generate!

Tiny Toy Store
United States
About 2 months using the app
August 10, 2017

Super easy to set up and use. Props to Maggie for quickly resolving a rewards points question I had!

Boutiquego
United States
About 2 months using the app
September 5, 2016

Found easy to use and set up, looking forward to providing my customers with there loyalty :)

Creative Shores
Australia
About 2 months using the app
April 3, 2018

very happy so far looks like a good app, Had a little trouble with it, in the beginning, my sites fault but daisy from customer service put it right within 24 hrs
happy https://mewe-jewelry.com/

Mewe Accessories
Australia
About 2 months using the app
May 5, 2017

Great product and super easy to use.

Cosgrove Original
Australia
About 2 months using the app
April 21, 2022

I did not know how to do something so I reached out to the support chat and Nicole was very helpful and insightful! Quick to respond and clearly helped me resolve my issue and learn better how to use this app. Thank you!

Gabriella Plants
United States
About 2 months using the app
Smile.io replied April 21, 2022

We appreciate you taking the time to leave a review! It was a pleasure chatting with you today, and I am so happy I could help 💛 -Nicole

April 7, 2022

I am new to the Smile reward program and had many questions. I was helped via chat support with Nicole and she was super knowledgeable on all that Smile has to offer. All of my questions were answered and now I feel like an expert!

Jenna's Just-In Boutique
United States
About 2 months using the app
Smile.io replied April 8, 2022

Thank you for the kind words about Nicole ✨We will be sure our team sees your feedback! 🙏