Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,547)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

August 9, 2016

I'm hopeless setting up any App but apparently I have successfully set up Sweet Tooth, so that's something to be very pleased about. I will give 5 stars when I see whether or not it promotes sales.
I definitely recommend this app for ease of set up and being innovative though.

Homestead Range
New Zealand
27 days using the app
Edited January 12, 2021

tl;dr: one star less because a lot of the wording cannot be changed; other than that it's the best app for points and referrals that I know of.
We tried out a whole bunch of points and referral apps and Smile is definitively the one we liked best: it has a clean design that blends well with our shop, it's really easy to use, and customer service is quick and helpful. The processes are also much easier to comprehend for customers than with a lot of other apps.
One star less because of the many sentences and CTAs in the panel you cannot change. I asked beforehand if I could adapt all parts of the panel; this was confirmed, but it turned out that it excluded the customization of a lot of the wording :( Since we use the German version that is particularly unfortunate because some of the more prominent translations are a bit awkward. (Customer service accepted suggestions for modifications and told me they would look into it.) But also if you use the app in English, and take wording seriously as a part of your branding, that's not optimal.
I can still recommend it, it's a good app that does well what it's supposed to do.

INJU
Germany
27 days using the app
Smile.io replied January 12, 2021

Dankeschön for the kind review 🇩🇪 We appreciate both the tl;dr and detailed feedback regarding text editing on the app! While most of the text is customizable with our paid plans, it's true that not everything can be edited. We're always looking to make improvements, so thank you as well for letting our support team know specifically what we could do better 😁

October 6, 2016

So far so good. Just started using this app and it seems like it's going to work out just fine for us!

Perfume Samples And Decants
United States
26 days using the app
July 14, 2016

Really simple to use and set up, in one week we had 53 loyalty members and had issues out 7100 points. I am really impressed with the app so far just a little concerned about the prices of the plans as I start to get near to upgrading.

Woodys Free Range Farm
New Zealand
26 days using the app
Edited December 10, 2015

I have given the app 4 stars, mainly due to the CEO taking the time to help me, but have had to deduct 1 star due to feeling the pricing model needs some work between the tiers.

As a small business, the jump from $59 to $199 just so I can have the rewards link in my navigation bar left me confused due to large monetary increase for a minor adjustment. Even though I am signed up to the $59 a month tier, to have the app look the way I would like wasn't available to me despite already paying a decent monthly fee.

I would also recommend you think carefully in regards to your customer volume as the lower tier only allows 2000 users in the loyalty program. An example of this is, if you did 50 orders a week, in 40 weeks you would have no choice but to upgrade to the more expensive tier which would set you back around an extra $1600 a year, on top of the $720 for the lower tier fees.

The idea behind the loyalty program is pretty straight forward and may in-fact give you a good return and build loyalty from customers, but thought must go into the overheads of producing such a service and your margins.

Numbxtreme
United Kingdom
24 days using the app
September 1, 2016

Sweet Tooth is great, very easy to setup and configure!

Pharaohs Market
United States
24 days using the app
September 29, 2018

We are still reviewing how this app delivers value for our business. I will upgrade to five stars after we gain some traction. So far we are happy and the team set us up over a video conference call.

MyKidsNuk
United States
24 days using the app
July 18, 2016

So far so good. Only just launched our first shopify site. Glad that Sweet Tooth have an easy to use app for loyalty - adds an easy to use toolset for getting more traffic / sales.

Bigbottle Nz
New Zealand
23 days using the app
Edited October 11, 2018

I am using this app to manage my rewards program. Set up is easy and the reward management is great. I am very happy with this app and highly recommend it.

Hotter Sales by DKHodder
Canada
23 days using the app
August 11, 2023

My website is currently being fixed, but looking forward to seeing this work in my favour, with my customers benefitting too. I’m currently playing around with the free version, before I leap into paid. Customer service from Jade has been incredible, even with me being on the free plan. Gives me a lot of confidence in the product

Emilia Hunt
United Kingdom
23 days using the app