Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.

January 30, 2018

My customers and I love this app for my online reward program! Not to mention the support team is SUPER helpful!

West Avenue
United States
About 1 month using the app
October 28, 2022

Customers love being rewarded for their loyalty! Very easy to use and will integrate with other apps on Shopify!

Sprinkled Sweet Bakery
United States
About 1 month using the app
Smile.io replied October 29, 2022

We are so glad that your customers are loving your loyalty program with Smile! Thanks so much for taking the time to leave this review—we really appreciate it 💖

April 20, 2017

Truly fantastic app, a must have for every Estore!

Modern Retro
United States
About 1 month using the app
July 2, 2021

Great app for referral marketing. Also wonderfull support from Joana in setting up our account. Keep up the great work!

Nanostopper
Netherlands
About 1 month using the app
Smile.io replied July 3, 2021

Thank you for your review! We're so glad to hear that the support team was able to help out 💖

April 13, 2023

This loyalty and rewards app is very user friendly. Customer service is great and fast! Nicole has helped me with questions to set up our website's loyalty and rewards for our website and POS.

Jami Ray Vintage
United States
About 1 month using the app
Smile.io replied April 13, 2023

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊

Smile Team ✨

August 28, 2020

This app is awesome & very easy to use! I am currently using it for my website & my customers love it as well!

MelanatedCosmetics LLC
United States
About 1 month using the app
Smile.io replied September 1, 2020

Thank you for your 5-star review! We're so glad to heat that you and your customers are loving the app ✨

December 24, 2020

Easy to set up and navigate. Impressed with how simple and powerful the points and referrals were to use on our site.

Clear Consumption
United States
About 1 month using the app
Smile.io replied December 26, 2020

Thank you so, so much for the kind words! Our goal at Smile is make it as simple as possible for business owners like yourself to launch a rewards program, so you can focus more on your business. Happy holidays! :)

April 8, 2017

Easy set up. Very nice for customer.

Chill City Clothing
United States
About 1 month using the app
March 23, 2021

We have just migrated from and old Epos system to Shopify and we had to find a new reward program as our existing one was not supported by Shopify. On the advise of a friend we joined Smile. We went for the free option for now and though all new to us so far i has been more than impressed by the customer service team. Super quick to reply, extremely helpful and knowledgeable as well very friendly!! Highly recommend!

Olivier's Lounge
United Kingdom
About 1 month using the app
Smile.io replied March 24, 2021

Thanks so much for the glowing review! 🌟 We're happy you had a good experience with our team. We're always excited to help you reach your goals!

March 6, 2023

Our Smile expert Nicole went above and beyond to support us with setting up our loyalty program. We appreciate the tutorial videos, prompt replies, and follow up.

Thank you Nicole for you hard work, and delivering it with a Smile.

The Olfactory Lab
Canada
About 1 month using the app
Smile.io replied March 6, 2023

Thanks so much for taking the time to leave a review. We really appreciate it and are so glad that you found our tutorials helpful. Don't hesitate to reach back out if you need anything else. We are happy to help :)

- Nicole