Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,422)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its loyalty and rewards programs, noting significant improvements in customer retention and sales. They appreciate its easy setup and management, customizable features, and the inclusion of loyalty landing pages and points on product pages. The customer support is particularly praised for being responsive and offering valuable guidance on optimizing loyalty programs.

Edited February 12, 2017

So far so good....easy to set up the basic plan. I will give another review once the shop is up and running. I am on the fence with 4 or 5 stars because of the branding logo on the rewards program....I think they should offer lower tier option for a few bucks that would get rid of their branding on the system....

Howilivelife
United States
Almost 3 years using the app
October 27, 2016

So far so good, super easy set up!

Blue Brontide
United Kingdom
About 2 months using the app
Edited December 1, 2018

I love this app! I can’t believe how easy it is to implement and use. I was really pleasantly surprised by how many features even the free plan has - it is fully operational.
I had a family member test it out for me before I officially announced the launch and she loved how easy it was as a customer to sign up. As someone who isn’t overly techy she felt it was really intuitive.
I just launched today, and I look forward to seeing how it impacts by return business.
Thank you for making such a fantastic app!

Whimsicals Paperie
United States
About 2 months using the app
Edited November 5, 2016

Why was an 5 star review auto generated saying -easy to set up,looking forward to using it? I would give it 5 stars if I did not have upload all those coupon codes. App is new to me, but with the exception of manually uploading all the coupons, seems like a great app.

Bead Girlz Boutique
United States
Almost 3 years using the app
February 12, 2019

I LOVE THIS APP! Its simple to use and looks great on my website! This app will definitely help build customer loyalty.

Ariah Madison
United States
About 2 months using the app
Smile.io replied March 27, 2019

Thank you for the kind words and the five-star review!

May 19, 2020

I think this app is revolutionizing. It's a blessing that it exists! I think everyone should get this app because it will not only help you increase your social media following but create returning customers!

SolVab
United States
About 2 months using the app
Smile.io replied May 25, 2020

Thank you so much for your 5-star review - we're so glad you're loving it!

Edited March 5, 2019

12-28-2018 update
we have noticed that since we have stopped using this app that we are no longer getting dummy signups to our newsletters or fake accounts via our website. We are no longer having to go thru new customers and delete all that rubbish, so we are happy that we uninstalled this app and Im not sure that it brings more value than the headaches it creates, not good for us anyway

06-03-2019
STILL MONITORING, YES, NO FAKE EMAILS OR ACCOUNTS BEING ADDED TO OUR CUSTOMER BASE SINCE WE STOPPED USING THIS APP, NOW WE ARE 100% CERTAIN APP DEV OR THE APP ITSELF HAS A FEATURE WHEREBY FAKE SIGNUPS ARE CREATED AS A METHOD OF INCREASING CUSTOMER LIST AND THEREFORE PUSHING YOU OUT OF FREE VERSION INTO PAID VERSION, CHECK YOUR DATA BASE PEOPLE, CLICK CUSTOMERS IN SHOPIFY ADMIN AND SCAN YOU CUSTOMER LIST TO SEE IF YOU HAVE FAKE NAMES, THEY WILL APPEAR AS FIRST AND LAST NAME ARE THE SAME. CAVEAT EMPTOR!

Despite the above without that flaw, I think the whole idea behind the app is great. Integration is good too and after talking with the team at Sweet Tooth and receiving great communication (fast too) I am happy to give this app a good run! Looking forward to some good results to post back here soon!
Can't really view this on mobile properly. Would be good if they could make the dashboard for shopify owners mobile friendly, all the menu options are hidden underneath ....
App itself though is performing very well so far. Been using it for a good few months now and functionality is great. I find it very slow to load though, and really drags on mobile devices so we have opted to simply not show the rewards tab via mobile. reducing our rating to 4 stars based on this and the fact that Im not so sure Sweet Tooth really has the apps plans straightened out for best performance and in the entire interests of their customers. Also, never seem to get a reply from Mike the CEO when we've emailed him. All that said though, its good as long as it keeps improving and if they listen to the users a little more.
https://wizardpatch.com
https://www.facebook.com/Wizard-Patch-642285209199029
https://www.instagram.com/wizardpatch/

Patchesrus
Australia
About 4 years using the app
May 12, 2016

Boom! Installed this app in 2 minutes for a client and voila.. now watch the sales roll in. Thanks Sweet Tooth!

Crescent Medical
United States
About 2 months using the app
November 20, 2020

Beautiful app, dead easy to use, great features, many customizations, and fast and awesome customer support! Would recommend this to anyone anytime!

KIFFE
Malaysia
About 2 months using the app
Smile.io replied November 20, 2020

This is so great to hear! Thank you so much for your review 💖

May 12, 2020

Awesome app. So easy to use and their support team is 5 star. I highly recommend this app. Fantastic.

In Shape Mummy
Australia
About 2 months using the app
Smile.io replied May 13, 2020

Thank you so much for your review - we're so happy that you're loving the app and the support team was able to help! 💖