Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.

November 26, 2023

So far so good

Mineral Mystic
United States
About 7 hours using the app
Smile.io replied December 2, 2023

Thank you for your review. We have reached out via email to see if there is anything we can improve on.

Cheers

The Smile Team

June 5, 2023

Très simple, et très efficace.
Seulement 4 étoiles car l’application n’est pas traduite en français

Le Dressing de Val
France
8 months using the app
Smile.io replied June 5, 2023

Merci beaucoup d'avoir laissé un avis. Nous sommes ravis que vous appréciez Smile!

Nous offrons en fait une traduction française de l'application. Nous vous avons contacté personnellement pour vous montrer comment vous pouvez changer la langue de votre programme en français.

Faites-nous savoir s'il y a autre chose avec quoi nous pouvons vous aider.

June 21, 2023

Quick and helpful support. Thank you!
Would be nice to have automatic program translations depending on the user.

Spécialités du Cèdre
Switzerland
About 2 hours using the app
Smile.io replied June 21, 2023

We are so glad you found our support helpful, and we appreciate your feedback regarding languages. Our team has reached out to you personally with a workaround so that you can show the panel in multiple languages. We've also let our Product Team know about your request. Let us know if there is anything else we can do for you!

August 2, 2016

Great Program. It has been a little difficult for me/my customers and have had some complaints, but overall it is a great program. I do wish there was a phone number to speak with someone directly, rather than having to go back and forth on email.

Mommas Best Homemade
United States
Over 7 years using the app
October 12, 2016

Awesome free app, I only wish there was an option for giving customers points at our own discretion (attending classes, for example)!

Crunch Natural Parenting
United States
Over 7 years using the app
Edited July 1, 2019

Our fans love getting rewards from The Plume Room. Discounts on vape products and referral bonuses create excitement. Smile works very well, and offers a customizable reward program.
https://www.theplumeroom.com

Theplumeroom
United States
Over 7 years using the app
February 2, 2017

Seems good so far, having a difficult time editing how to earn points though.

Pirates Pigtails
United States
About 7 years using the app
September 23, 2015

Great rewards app, needs a few more features in the free subscription.

Theplayground
Australia
Over 6 years using the app
November 8, 2022

Fantastic App , prompt customer service when i needed it ! Integrates well with Klavigo and Shopify

Double C Saddlery Australia
Australia
Over 6 years using the app
Smile.io replied November 8, 2022

Thank you so much for taking the time to leave a review, super glad we could help today :) - Jade <3

February 16, 2019

Great app, easy to integrate, beyond over priced. They hold a bit of a monopoly on the market and they sure milk it.

Crumble Candle Co.
United States
About 6 years using the app
Smile.io replied March 26, 2019

Thank you for reaching out and for the valuable feedback!