Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,493)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective loyalty programs that boost customer retention and increase average order values. It is easy to set up and integrates seamlessly with Shopify, featuring loyalty landing pages and visible points on product pages. The customer support is praised for being responsive and efficient, often resolving issues quickly. However, some merchants express concerns about the pricing for higher tiers. The app is valued for improving customer engagement and driving sales.

September 12, 2016

Awesome store app. Really like customer options available.

Paracosmplayground
United States
2 months using the app
November 10, 2019

I tried the $50 STARTER PLAN for 2 months, unfortunately it didn't work for me.

PROS:
- Set-up is very easy & straightforward.

CONS:
- No template to create a "page" explaining the program. I had to use another page builder app to do that. All you get is a small icon with a very brief description.
- No email template to inform/invite "non-members" from my email list

What's important to me is the bottom line: does it BOOST sales or not? For me it did NOT. In the 2 months I had it, there were barely any sign-ups (not even my regular customers), and zero sales from the program.

I promoted the program by having a dedicated page explaining it, an announcement banner on my site, email, & announcements from the Judge.me review emails.

It felt as if the rewards program was another "product" that had to be heavily promoted, when I what I was looking for was the exact opposite: a program that would promote my other products.

Australia Vape
Australia
3 months using the app
Smile.io replied November 11, 2019

Thank you so much for your detailed review 🙌 We'll shoot you over an email to chat more about your feedback!

Edited December 5, 2018

I use this app for my customers to obtain points for loyalty and also for the referral incentive. It has been awesome. The only thing I dislike is that a lot of customers have internet explorer and when using that browser, they are unable to sign up by opening the rewards icon on our home page.

P.S. Beads
United States
2 months using the app
March 13, 2023

I had a hard time installing smile and the lady was very helpful, she even helped me removed my previous app.

LE SUPPLI-HER
Canada
3 days using the app
Smile.io replied March 13, 2023

Thank you for your lovely review! It was a pleasure assisting you earlier. Stay assured that we'll stay committed to providing you with quality support and services. Lynn💖

October 31, 2023

Andreandana was so helpful and very prompt in her response time! 5 stars!

Pheasant Tail Fly Fishing
United States
3 days using the app
Smile.io replied November 2, 2023

Thanks for taking the time to leave a review! We also think 🤩 Andreandana is super awesome 🤩

Don't hesitate to reach back out if there is anything else we can do for you!

August 18, 2016

So far so good! This plug-in was extremely easy to set-up! Now, let's reward the customers.

Hattielu Embroidery
United States
2 months using the app
April 2, 2017

Easy setup, nice interface. Very customizable

Ieco
United States
2 months using the app
March 13, 2017

It's nice app, and helpful in building customer loyalty

The Wifey Collection
Canada
3 months using the app
January 6, 2016

This is absolutely what I've been looking for. An app like this is without a doubt, at least in my mind, indispensable for any eCommerce shop owner.

Watchn Me Watchn You
United States
3 days using the app
May 3, 2017

Absolutely brilliant product, service, pricing system and user experience!

Thought Products
United States
3 days using the app