Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,551)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

February 5, 2018

I’m just starting out but so far this has been by far one of the easiest steps to improving my customer interaction. I’m looking to the outcome!

Mendys Express
United States
About 1 hour using the app
Edited November 22, 2021

Really easy to set up this rewards and referral program. Looking forward to seeing my customers keep coming back for more!

Doodledash Home & Lifestyle
United Kingdom
About 1 hour using the app
Smile.io replied November 22, 2021

Welcome to Smile! Look forward to your store growing with us! 💛

Edited December 30, 2021

We are still in the process of building out our site, but the support received before we even downloaded the app was absolutely incredible - especially during the holidays! Customer support was super quick to respond. I even had responses from 3 different people at Smile.io, all making sure my questions were thoroughly answered. Although I cant say much about the functionality of the app quite yet...I can say that installation was really easy, and the customer service alone is worth everything! Give the free version a try and upgrade as you grow...its a no-brainer. Highly recommend!!

White Elephant Beauty
United States
About 1 hour using the app
Smile.io replied January 4, 2022

Thank you so much for sharing your experience! 💖
So happy to hear that we were able to help out :)

June 13, 2023

Extremely user friendly and customer service was friendly and helpful with my questions! My shop doesn’t require the paid plan at the moment, but the free plan has enough features for me to play around. Highly recommend!

Afternoon Scent
Singapore
About 1 hour using the app
Smile.io replied June 14, 2023

Thanks so much for taking the time to leave a review! We really appreciate it and are so glad that we could help :)

March 26, 2020

easy to use and very helpful overall very happy to have found about about this app im using it for my new website

Your fluffy store
United Kingdom
About 1 hour using the app
Smile.io replied April 3, 2020

Thanks so much for your 5 star review! Best of luck with your new website 🙌

January 28, 2021

Nice app! Unfortunately you can choose only 1 language. Doesn't work for stores with more than one language.

À LA MODE
Spain
About 1 hour using the app
Smile.io replied January 29, 2021

Bonjour! Thank you so much for taking the time to write this review. We really appreciate the feedback about the need to support multiple languages on a single store. While we do support translations to a single language (English, French, German, Spanish, & Portuguese), multi-language support is something we'll definitely consider for future updates to Smile 😊

January 6, 2023

Recently Installed the app and had lots of questions to ask to customer support. I was helped out by Maria who answered all my questions in great detail and provided me all the information I required. 5 Star Service.

Shop First
United Kingdom
About 1 hour using the app
Smile.io replied January 6, 2023

We're happy to hear that our team was able to help you with everything you needed! We think Maria is awesome, and we'll tell her you think so too. Thanks for the review! 🌟

August 21, 2023

Facile d'utilisation. Possitibilité d'ajuster les couleurs, les icons etc... Permet d'ajouter un plus pour la fidélisation des clients (points à l'achat ou parrainage).
J'ai posé une question sur leur chat, j'ai obtenu une réponse de JADE très rapidement. Donc je recommende cette appli.

BELENOS
France
About 1 hour using the app
Smile.io replied August 22, 2023

Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

May 1, 2023

Amazing program ! fast help ! very happy I picked this for my website, i will keep using this. thank you

MegaaMobileMall
United States
About 1 hour using the app
Smile.io replied May 1, 2023

Thanks for the kind words, and for taking the time to leave a review. It means a lot to us! Don't hesitate to reach out if there is anything else we can help you with :)

May 31, 2018

Easy to setup and get started, look forward to rewarding our customers

Fantasy Art Trading
Australia
About 1 hour using the app