Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,551)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and exceptional customer service, which simplifies setting up loyalty programs. They appreciate the customization options that boost customer retention and engagement, aligning well with their brand identity. The app also increases customer re-engagement and average order values, with seamless Shopify integration and reliable performance.

September 27, 2021

great so far and excellent customer service! Andrijana was very helpful in getting me all set up!!!!

Little Mama Shirt Shop LLC
United States
29 minutes using the app
Smile.io replied September 28, 2021

Thanks for your feedback! I'm glad Andrijana was able to offer all the help you needed! 🤗

Edited February 11, 2017

Misleading for the free account.

I would say that the worst thing is tha they insist paying at least $60 per month in order to remove a giant branding logo, I would have given a 5 star review otherwise.

Furthermore, they limit a lot of features unless you pay, which would be bearable if they didn't decide to openly brand the rewards form. I would not recommend downloading this app if you are a starting store, it would probably be a conversion killer considering the fact that your customers will know that you use free website tools unless you pay $60 a month. If they would lower the price for developing stores and didn't decide to brand the loyalty program form with their huge logo, I'd be happy. Unfortunately, they've chosen to overcharge for such a simple application. I'm afraid I'll be uninstalling this application soon.

Exephis Gadgets
United States
29 minutes using the app
February 9, 2023

Nicole was very quick to respond about help setting up the Smile Rewards program app, I think this app will suit my client's needs perfectly!

ANJ Bracelets
United States
28 minutes using the app
Smile.io replied February 9, 2023

We are so glad Smile will fit your clients' needs. It was great chatting with you today. Thanks for taking the time to leave a review. We really appreciate it :)

Let us know if there is anything else we can help you with!

Nicole

March 29, 2022

Nicole was quick to find a solution and a tremendous help answering all of my questions! Very excited to have this for our customers as well as use this as a tool to boost sales online.

Harvest Drug & Gift
United States
28 minutes using the app
Smile.io replied March 30, 2022

Thank you so much for the kind words! We're so happy Nicole was able to help out - she's awesome like that! 💛

November 20, 2020

So far this app is working great. Easy to install and pretty clean and useful. Lots of ways to adapt it to your needs.

Heart of the Home PA
United States
27 minutes using the app
Smile.io replied November 20, 2020

Thank you so much for leaving us this review! ❤️ We're so glad to hear that our app is working well for you!

September 20, 2016

I have only been using it for a couple of hours, but I love it already! :)

Ajaa Naturals
United States
27 minutes using the app
October 25, 2019

This app is extremely well designed and integrates seamlessly with your store. The customer service is exceptional as well! I was assisted right away by Jobie A. and he was so patient and helped me with whatever I needed. Thank you! :) Highly recommend!

SweetPeeps
United States
26 minutes using the app
Smile.io replied October 28, 2019

Thank you so much for your review! We're so glad that our support team was able to help ✨

July 23, 2021

Im just starting to use this app but being recommended to use it so I have high hopes that it will help boost my sales and bring moe customers to my store.

The Wardrobe Childrens Boutique
United Kingdom
26 minutes using the app
Smile.io replied July 24, 2021

We appreciate the recommendation and we're excited to work with you and help bring in those customers! 💯

February 24, 2023

Outstanding customer service from Jade. Much better than the program that I was on. Highly recommend.

Atlas Bar
United States
25 minutes using the app
Smile.io replied February 24, 2023

Thanks so much for your kinds words! It was lovely assisting you today <3 -Jade

March 30, 2023

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Borg El Arab Press
Egypt
25 minutes using the app
Smile.io replied March 30, 2023

Thanks so much for taking the time to leave a review! :) - The Smile Team <3