Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

October 1, 2017

New to using, but seems great so far!

Grace Co 2016
United States
Over 3 years using the app
February 16, 2017

Looks pretty good so far. Easy set up. Sort of surprised a couple basic features require membership but all in all, it seems pretty good! We'll see how it goes!

Ddcreationz
United States
Over 3 years using the app
April 5, 2019

Really nice and user friendly app, also recommends a program based on my store. Maggie from the live chat customer support was very helpful, still need to check how this will work with my customers. It would have been perfect if the text in the launcher can be edited in the free plan though.

Whale Valley
Estonia
Over 3 years using the app
Smile.io replied April 8, 2019

Thank you for your feedback! We're always trying to improve our product to make it the best it can be for merchants like you. :) We're glad you had a positive experience chatting with our support team too!

June 17, 2020

Caveat - I haven't launched this app yet and only have the free version. But it looks like I will be able to do everything I want to do and I will update the review afterward. One star off because customer service has limited hours and the app is just a little confusing about how to onboard existing customers. But I will update and I'm sure it will be 5 stars after I start using it.

Tonik Cycling
United States
About 3 years using the app
Smile.io replied June 22, 2020

Thank you so much for taking the time to leave us a review! We'd love to help you get started, please don't hesitate to reach out anytime! :)

November 10, 2022

While the reports available in-app are a bit basic, (-1 star) I was able to get the data we wanted from Jade on the support team. We were looking to asses cumulative point earning & redemption by customer (and tier group) which we were able to compile based on the exports she sent us. Thanks again for the help Jade!!

Best Bully Sticks
United States
About 3 years using the app
Smile.io replied November 10, 2022

Thanks so much for leaving a review, I am super happy I could help today :) Thank you so much for your feedback as well! I'll pass it onto our team. -Jade <3

May 16, 2016

i have just set up the sweet tooth reward program for my store http://hotro.myshopify.com and am so stoked to start using this app. I have read so many positive reviews on the program I cant wait to see it in action.

Hotro
Canada
About 3 years using the app
March 31, 2020

Really like the app, it would be great to see an option to reward customers for each review that they complete on a product that they have purchased. Is this possible for the future?

Lejonjon
New Zealand
About 3 years using the app
Smile.io replied April 3, 2020

Hey there! Thanks so much for your review! ✨ We've sent over an email to help out!

September 6, 2016

Easy to use, wish we had more control over what kind of rewards were offered. All in all though I would highly recommend this loyalty program

Whiskey Boat Goods
United States
About 3 years using the app
November 9, 2016

Easy to use once you get used to it! Loving it so far!

Qtco
United States
Almost 3 years using the app
October 8, 2016

First time using this App, lets see how it works.

Hemo Holdings
South Africa
Almost 3 years using the app