Smile: Loyalty & Rewards , 4,956 reviews

Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
Edited May 5, 2020

I can't really give this App the full stars, as I have had the program live on my store for over 6 months now, and I still don't feel confident in FULLY sharing with my customers, as I still don't understand how they earn the points, get the rewards, etc. **I just read the 2* review by "Wicked Wigs".. MY POINT EXACTLY!!!
I've asked CS several times for a simple FAQ Page Template, but only get back a couple of links to OTHER stores, to use as examples to "build" my OWN FAQ Page.
I am a BASIC user, meaning I typically have to hire out projects that are not "plug-n-play" type things. So, building an entire PAGE would be over my knowledge, and right now I just cannot afford to hire another developer to create this Page...
So I've considered just canceling and removing it, but my VIP FB Group customers would be severely disappointed, as I've been telling them I'd get it figured out soon.
Some of my customers have multiple accounts on my site, which they're asking how to combine the accounts and still get all their points. No clue how or where to start with that one. I've tried searching thru the Smile help center, no luck either.
This whole thing has just been a giant MESS. If I can ever get it simplified and working properly, I would be happy to come back and edit my review, and i sure HOPE it's not gonna be another 6 whole months either!
Lastly- I have a mobile App built thru Tapcart. I was (at first) so excited to see under their "Coming Soon" integrations, SMILE was about to be offered to our Apps! *That was MONTHS AGO, and STILL NOTHING....
Speaking of Tapcart, there is a perfect example of GOOD, QUALITY CS & implementation! They simply gathered the information they needed, and came back with the entire iphone app BUILT, DONE. I did not have to jump thru any hoops, learn this or that coding, etc etc etc...
Another reviewer mentioned SEZZLE... even a better example of how Smile NEEDS to have all of the much-needed/ MUST-HAVE templates, etc, for their merchants to be able to use!
Now for the crazy expense... Omg. I can't even stomach the fact of allll the lost $$ I've waisted over these last months. Not even the high monthly fee we pay for Smile, but the hundreds++ of bucks we're losing monthly, due to my own ignorance of not fully understanding how this program works (and does NOT work) in my favor. I have hundreds, more like thousands of customers who have grown tired of my constant procrastinating in fully explaining HOW this "rewards program" WORKS!

Dream Leggings
United States
Time spent using app: Over 3 years replied May 5, 2020

Thank you so much for your candid feedback - this is really appreciated! It'll be helpful for us to implement better features to help businesses like you grow. We'll be in touch shortly to help out with the issues mentioned here!

Edited April 21, 2020

what is this ???? do you guys do testing of the product before releasing it me i will give you detail

Mama's Station
United States
Time spent using app: 1 day replied April 22, 2020

Hey there! Thank you for your review. So sorry about whatever you experienced! I've sent you an email to learn more.

April 7, 2020

Es buena la app, solo que mucha informacion para el cliente no se puede poner en español, no hay forma

HSD Sports Nutrition
Time spent using app: 22 days replied April 7, 2020

Thank you for your review :) We'll sent you over an email to help out!

January 30, 2020

So far the app seems to not work. It signed up customers as members on install that don't have accounts. My biggest repeat customer who has an account is only a candidate. Sent support got 1 email back and no further reply's or fixes.
United States
Time spent using app: 27 days replied January 31, 2020

Thanks for leaving a review. I'm really disappointed to hear that Smile isn't working for you, that's not the experience we like to offer. I've sent you an email so that we can get this fixed!

Edited December 16, 2019

USER / BUYER BEWARE. It should be stressed that this app does NOT connect to social networks (Instagram/Facebook/Twitter). Any task you assign for points does NOT have to completed by the customer. Smile will reward ppl the points as long as they just click the button. Because points=money, you will basically be giving money away on tasks that may very well go uncompleted. They have a great support team who offers suggestions to help combat this, but ultimately it's a flaw in the system that should be corrected or at least made aware to users.

Bods + Bubs
United States
Time spent using app: About 1 year replied December 16, 2019

Thank you for the feedback! We've sent an email your way with some additional information to clarify.

December 7, 2019

Absolutely the worst app experience I have ever had. I have no idea why anyone uses this. Both points and referrals programs fail massively when it comes to the pieces that should be customizable on the website end, and both are absolutely dreadfully user-unfriendly on the customer end. There are so many flaws in both systems I feel like they are selling this ridiculously overpriced app without ever even having beta tested it, as customer service was not even aware of the very obvious issues that I immediately noticed. I would give zero stars if possible, and my strongest recommendation to stay far away from this garbage, but I will say that their customer service team was very responsive, even though they were 100% entirely unable to help fix any of the problems that are absolutely evident. My customers couldn't even figure out how to use the rewards, and I don't blame them because it is an utter PITA and can fail at multiple points along the way. So very bad. So very over-priced. Save yourselves and look elsewhere.
United States
Time spent using app: 2 months replied December 9, 2019

Thank you for the feedback!

October 10, 2019

The app doesn't show widget/icon on desktop and mobile anymore. I have troubleshooted and still no success. I contacted smile 8 days ago via he Shopify App dashboard and I have not heard from them. The customer service used to be good but it looks like they are losing it.

United Kingdom
Time spent using app: Over 3 years replied October 10, 2019

Thanks for reaching out! We've sent an email with further steps to help out! 🙂

Edited October 9, 2019

I shouldnt have to upgrade to a new theme nor should i have to remove shopify saftey features. My customers keep getting emails about it but they ca not open it to see what its for.

Oak N Barrel Apparel
Time spent using app: Over 3 years replied October 9, 2019

Thanks for reaching out! We've sent an email your way! 🙂

October 8, 2019

Cannot create multiple tier systems like Sephora. Too bad, it seems like a popular app. Check out Growave instead to do multiple tiers.

Time spent using app: About 23 hours replied October 8, 2019

Thank you for reaching out! We've sent an email your way with more information! 🙂

October 7, 2019

So bad that such an app can not be used in another language than English. Obviously, it isn't stated anywhere before you start to setup everything.

La Bombilla
Time spent using app: 8 days replied October 7, 2019

Thanks for the feedback! We've sent an email your way 🙂