Smile: Loyalty & Rewards , 5,989 reviews

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
    5.3K
  • 8% of ratings are 4 stars
    488
  • 2% of ratings are 3 stars
    120
  • 1% of ratings are 2 stars
    43
  • 1% of ratings are 1 stars
    84
What merchants think

Feedback submitted

Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.

Edited July 16, 2016

It is a good program but it needs to get a design upgrade!

Mongo Surf
United States
13 minutes using the app
December 1, 2019

Pretty Disappointing. On the free plan, there are two ways to reward, not ten. I don't know why App developers feel a need to be misleading.

Its Bean Called Java
United States
10 minutes using the app
Smile.io replied December 2, 2019

Hey there! Thanks for taking the time to leave us a review and your feedback! We've sent you over an email to help with the additional ways to reward! 😊

Edited December 10, 2021

Super nice app and support. I love the value it adds to the store and it was easy to set up. Looks fantastic too from a UI perspective. Thanks to Lynn for the help! **UDPATE** Unfortunately, I have to take 3 stars away. Not being able to reorder rewards in the panel is quite inconvenient and it seems like a pretty basic feature to have. Depending on the season, you might want to promote some rewards more than others (put them on top) or simply keep them nice and tidy. Support told me they would add it to suggestions, but that's pretty much. For the app price, I'd expect to have this functionality by default. Happy to change the rating once this is implemented.

Paint by Numbers
Spain
Smile.io replied September 7, 2021

We're glad to hear you enjoy the app and user interface! We'll let Lynn know you appreciate her. We do too, she's pretty great at listening to customers needs and helping them get what they need ✨

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