Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Reviews (6,578)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and increasing order values through effective rewards and loyalty programs. It features loyalty programs, rewards, referrals, and customization options, enhancing the shopping experience and encouraging repeat business. Merchants appreciate its reliability and the responsive, helpful customer support team that offers personalized assistance.

September 9, 2024

Helpful and responsive customer support

BRUNT Workwear
United States
About 1 year using the app
Smile.io replied September 11, 2024

Thank you for your review and feedback, we are really glad to hear you found our customer support helpful :)

June 26, 2024

Usable as a free option but the upgrade price is insane. Nearly a full year of shopify per month cost is insane (base plan is still more than shopify eahc month) for a small business doing small sales. Extremely easy to abuse and manipulate - I had a customer make multiple accounts and fake share and all the points were given every time. The 'tasks' are not real so this does not feel like you are getting the return for the customer to get their points. The free perks are nice enough, but I was looking for another option as soon as I could after the manipulation issue.

Marching Dogs
United States
7 months using the app
Smile.io replied August 28, 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

June 22, 2024

Customer service have been great addressing any concerns or problems we've had.

Knit Nottingham
United Kingdom
Over 2 years using the app
Smile.io replied July 28, 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

November 27, 2024

good

yoyosquishy
United States
2 days using the app
Smile.io replied November 29, 2024

Thank you for your review - we appreciate it!

May 20, 2024

A very clear and user-friendly apps to setup your loyalty system. Overall is good. Customer service used to take long time to response, however currently has been improved, my problem can be solved within few hours.

B.Adore MY
Malaysia
3 months using the app
Smile.io replied May 24, 2024

Thank you for your feedback. We are glad that you can see an improvement in the app!

July 12, 2024

Lynn's customer service was great.

BIG & BELG
Netherlands
10 months using the app
Smile.io replied July 16, 2024

Thank you for your review, we are so glad you had a good experience with Lynn :)

March 5, 2024

Have been using this app for a while now, and it's mostly great. There are a couple of features in the higher tier program I wish the lower budget versions had, because I just don't do the business volume to justify paying more to be able to segment my really good customers or be able to expire points, which i think would be a good incentive to get people shopping.

Have only had to contact support a couple of times and they've been great and extremely responsive.

Old Main Emporium
United States
About 4 years using the app
September 26, 2024

Solo falta rapidez en la respuesta

Otakuya
Spain
5 months using the app
January 4, 2024

Software works well but wasn't happy when they went from FREE to $200 a month. The team was avid about working with me to discount my particular account after having a free version for so long. I'm thankful for the dedicated customer service and adjustments. I'm looking forward to see how it functions with new features.

Farmhouse Teas
United States
Over 2 years using the app
Smile.io replied January 6, 2024

Thank you for your review! 🙏 We have reached out via email to see if there is anything we can improve on.

Cheers

Joana - The Smile Team

December 20, 2023

The Smile team was great in helping us select a plan that best meets the needs of our company while still being cost effective. They were also very quick to respond when we had an issue with the Smile app and providing instructions and support to help us fix the issue. Wonderful customer support!

Nerdy Nuts
United States
Over 2 years using the app
Smile.io replied January 6, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with our support team 🤩

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨