Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, seamless integration, and customizable rewards program. It's recognized for effectively driving customer loyalty and boosting sales, with a positive impact on customer engagement and retention. Merchants value the responsive customer service during system outages or data delays. The app is praised for its affordability, value for money, and low maintenance. Its adaptability to various business needs is also highlighted.

April 11, 2024

Great service today when I was having an issue. It was resolved quickly.

Distinctively Hers
United States
About 3 years using the app
Smile.io replied April 13, 2024

Thank you so much for sharing, we are happy that we were able to help! 💖

April 12, 2024

I would highly recommend using Smile. The product itself is great and user-friendly, and their customer service is fantastic! The free plan really works well!

2nd Story Goods
United States
About 3 years using the app
Smile.io replied April 13, 2024

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩

- Smile Team ✨

April 25, 2024

Great app been using it since 2021! Also amazing and fast customer service from Hannah! She listened in and help me out.

NORDIC DISC GOLF
Sweden
Over 2 years using the app
Smile.io replied April 26, 2024

Thanks so much for leaving a review! So glad to hear that Hannah was quick and you found her to be amazing. We love to hear that 🥰

Thanks for being our merchant these last 3 years! Cheers to more years to come 🥂

Yours in Loyalty,

✨ The Smile Support Team ✨

March 29, 2024

Super helpful and fast support

Bamboa
Hong Kong SAR
Over 3 years using the app
Smile.io replied April 1, 2024

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the team 🤩

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨

March 20, 2024

Very helpful staffs!

doe a dear
United States
About 4 years using the app
Smile.io replied March 22, 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

March 19, 2024

Very fast service ! All good ;)

Melsfit
Switzerland
Almost 4 years using the app
Smile.io replied March 20, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

March 9, 2024

Working with Lynn was an absolute pleasure. Top notch customer service. Super attentive and easy to communicate with.
The app is great but the customer service takes it to another level.

Sparq
United States
Almost 5 years using the app
Smile.io replied March 11, 2024

We are so glad you think the app is great and Lynn was able to assist you here! We think she's pretty awesome too :)

February 29, 2024

Quick Support from Lynn ! Awesome app!

LLBA CA
Canada
About 6 years using the app
Smile.io replied March 1, 2024

Thank you for the 5-star rating and kind words! We appreciate it 💛

-The Smile.io Team

Edited April 18, 2024

It’s good

Kalapriya Jewellery
Australia
Over 2 years using the app
Smile.io replied April 17, 2024

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩

- Smile Team ✨

March 19, 2024

We have been very pleased with Smile running our Coffee Perks reward program. We have used it for over 2 years. The integrations are great as well which helps us be more productive in answering customer issues. We are getting ready to push out the referral program to drive loyalty. I recommend this app highly!

Volcanica Coffee
United States
Over 3 years using the app
Smile.io replied March 21, 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

✨The Smile Team✨