Smile: Loyalty & Rewards , 5,982 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this loyalty and rewards app for its seamless Shopify integration and user-friendly interface. Features like points on product pages and a loyalty landing page are praised for enhancing customer engagement. The app's customer service is noted for its quick response and problem-solving skills. While some merchants find the pricing high, others deem it fair for the extensive features provided. Some merchants have requested more customization options and additional features in lower-tier plans, which the developers have shown receptiveness to.
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This was a wonderful app until they switched it from free to paid. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really dissapointed and customer service was no help either. WARNING: DONT USE THIS APP there are much better apps for free out there.
Thank you for taking the time to leave us your feedback. We value your opinion and reached out to you personally via email to discuss this further.
Super happy with this app and so are our customers
Great company with great service. Support is quick to respond and always helpful. I love a loyalty company that respects its loyal customers. I've been with Smile for 6+ years and I'll be around for many more.
6 years, wow! Thanks for being our merchant and leaving a review about us. We are glad to hear that you have been enjoying Smile and that you've found our support team to be helpful. That's what we're here for 🤓
Yours in Loyalty,
✨ The Smile Support Team ✨
Have had Smile.io installed on our shop for a few years now without complaints. Always great customer service -- Thanks Lynn!
Thank you for your lovely review. We are happy that Lynn was able to make you Smile :)
Love the app, Jade with customer service was extremely nice & helpful.
! We really appreciate the kind words 🙏 Thanks for the review!
Yours in Loyalty,
✨ The Smile Support Team ✨
With both in store Shopify POS and online sales, we love how seamless this system is. We've used it for years now and are very satisfied.
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
Lisa provided great service. She was super quick, helpful and friendly!
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
We've used Smile Loyalty & Rewards on our website for well over 2+ years now, and we've never regretted a single month.
Just recently, I had help from one of the support colleagues "Joana" and they were so fabulous! They not only helped with our issue, they went above and beyond, and left us very pleased with Smile's services.
So long as Smile keeps offering this outstanding service, they have a dedicated customer in us!
Thank you!
Thanks for leaving a review! We agree that Joana is indeed fabulous 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
Lynn was super helpful and got me what I needed right away. I love the app, and it works great. Customers are also very happy with the reward system. Thanks, Smile.io!
Thanks for taking the time to rate us 5 stars! So glad Lynn could help get you up and running. We really appreciate the review 🙂
Yours in Loyalty,
✨ The Smile Support Team ✨
Amazing customer service from Joana. She and her team help me a lot for the problem that I had..
Thank you all for kind and hard work.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!
-Joana