Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Free plan available
Rating (4.9)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Use directly in Shopify admin
  • Works with the latest themes

About this app

Launched

December 2, 2014

Languages

English

Works with

Shopify Flow, Shopify POS, Checkout, Shopify POS, Judge.me, Klaviyo, Gorgias, Mailchimp, Okendo

Create your own loyalty and rewards program to turn first-time customers into forever customers

Smile.io powers loyalty, referrals, and VIP rewards programs that help increase sales and repeat purchases, save on acquisition costs, and boost brand loyalty. Creating a loyalty program with Smile takes only minutes—no coding required! Managing loyalty with Smile is effortless, including easy integrations with your favorite apps. If you need help, you’re supported by a team of experts who can help with everything from technical questions to rewards and loyalty best practices for your business.

Smile.io powers loyalty, referrals, and VIP rewards programs that help increase sales and repeat purchases, save on acquisition costs, and boost brand loyalty. Creating a loyalty program with Smile takes only minutes—no coding required! Managing loyalty with Smile is effortless, including easy integrations with your favorite apps. If you need help, you’re supported by a team of experts who can help with everything from technical questions to rewards and loyalty best practices for your business. more
  • Customize the rewards launcher, panel, and emails to match your brand aesthetic
  • Encourage repeat purchases by allowing guest shoppers to earn points
  • Integrate with all your favorite apps for email, reviews, and customer service
  • Remind customers of their points & referral link with Nudges to boost engagement
  • Auto-translate your entire loyalty program to one of our 6 preset languages

Loyalty and reward features

  • Program types: Referrals, Reward programs, VIP tiers
  • Rewards you can offer: Coupons, Custom rewards, Discounts, Donations, Early access, Exclusive access, Free products, Free shipping, Membership perks, POS rewards, Points

Popup features

  • Pop-up types: Cart pop-ups, Discounts, Rewards
  • Managing pop-ups: Editor tool, Templates, Translation, Triggers and rules

Pricing

Free

Free to install

Up to 200 monthly orders

  • Points program
  • Referral program
  • Basic branding
  • Default reward emails
  • Analytics overview

Starter

$49/month

Up to 500 monthly orders

  • All Free features
  • Advanced branding
  • Customizable reward emails
  • Nudges (on-site pop-ups)
  • 2 integrations (e.g. Klaviyo, Okendo)

Growth

$199/month

Up to 2,500 monthly orders, plus $20 per additional 100 orders

  • All Starter features
  • VIP program
  • Points expiry
  • Free product rewards
  • Unlimited integrations
  • Points redemption at checkout (Shopify Plus only)

Plus

$999/month

Up to 7,500 monthly orders, plus $5 per additional 100 orders

  • All Growth features
  • Powerful reporting tools
  • Segmentation & exports
  • Priority support
  • API access
  • Preferred pricing for multiple stores

Free

Free to install

Up to 200 monthly orders

  • Points program
  • Referral program
  • Basic branding
  • Default reward emails
  • Analytics overview

Starter

$49/month

Up to 500 monthly orders

  • All Free features
  • Advanced branding
  • Customizable reward emails
  • Nudges (on-site pop-ups)
  • 2 integrations (e.g. Klaviyo, Okendo)

Growth

$199/month

Up to 2,500 monthly orders, plus $20 per additional 100 orders

  • All Starter features
  • VIP program
  • Points expiry
  • Free product rewards
  • Unlimited integrations
  • Points redemption at checkout (Shopify Plus only)

Plus

$999/month

Up to 7,500 monthly orders, plus $5 per additional 100 orders

  • All Growth features
  • Powerful reporting tools
  • Segmentation & exports
  • Priority support
  • API access
  • Preferred pricing for multiple stores

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

5,802 reviews

Overall rating
4.9
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and customizable features that boost customer loyalty and conversions. Its seamless integration with Shopify and other apps, along with efficient live chat and personalized customer service, are highly valued. However, some suggest more affordable or flexible pricing for small businesses.

February 14, 2024

We have been using Smile for a couple of years now and it has been working well for us.
Support has always been responsive and helpful when we have had questions or issues.
I would like to see the option for retailers to be able to create their own ways to earn. Such as giving double points on certain products. Or giving extra points for selecting Click + Collect on their order for example.
We have tiers for our customers and would love to see this push across to shopify so we don't have to manually tag our customers which can be time consuming.
Would also love to see the option for better bespoke design with the templates so it is more on brand/inline with our own look.

Overall, it does work well.

Obus Online
Australia
Smile.io replied February 18, 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

We'll be sure to send this over as feedback to our product team for you! We'll let you know if this becomes available :)

Smile Team ✨

February 15, 2024

Great platform that combines everything you need to build brand loyalty (rewards/referrals). It's what we recommend to all our clients. And the customer support is even better. In particular, Jade on their support team accommodated a customized request we had and her response time was blazing fast. It's hard to find product support like that these days...so it's greatly appreciated and a big reason why we love Smile.io

Budzburn
United States
Smile.io replied February 18, 2024

Thanks for leaving a review! We agree that Jade is indeed excellent 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

February 8, 2024

Our loyalty program is still fairly new. The implementation was simple and the customer respone has been positive.

Customer service has always been helpful and responsilve.

The only thing that I would like to see added is a full page for the customer to login to, instead of the landing page just pushing them to the popup.

Insane Labz
United States
Smile.io replied February 10, 2024

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

About this app

Launched

December 2, 2014

Languages

English

Works with

Shopify Flow, Shopify POS, Checkout, Shopify POS, Judge.me, Klaviyo, Gorgias, Mailchimp, Okendo

Built by Smile.io

About Smile.io

4.9 average rating

9 years building apps for the Shopify App Store

PO Box 33042 Ira Needles, Waterloo, ON, N2T 2M9, CA

Support

Send a message

help@smile.io

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