TCW: SMS Marketing & Whatsapp , 356 reviews

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
    311
  • 6% of ratings are 4 stars
    20
  • 1% of ratings are 3 stars
    4
  • 1% of ratings are 2 stars
    2
  • 5% of ratings are 1 stars
    19
What merchants think

Feedback submitted

Merchants appreciate this app for its easy-to-use interface, seamless SMS and WhatsApp integration, and powerful automation features. They find the real-time analytics and reports useful for assessing their marketing efforts. The support team is known for their quick and helpful responses. The app is especially effective in the Indian market, offering cost-effectiveness and high ROI. Merchants value features like order confirmations, shipping notifications, abandoned cart recovery messages, and promotional campaigns. The ability to support multiple sender IDs and integrate with apps like JudgeMe is also appreciated. However, there's a demand for the ability to send personalized messages to specific customers or based on tags.

June 1, 2018

want to change my sender id , need to change it as soon as possible , revert at support@hemsters.com

The Trio House
India
6 months using the app
October 27, 2018

For some reason they removed the sync list feature that allows you to update your SMS list with your new customers. I've about had it with their service. From the double dipping on per sms msg costs, and charging for campaigns that their system didn't run until hours later (it is supposed to happen within 5 minutes or so), to their non-existent communication.

IncrediblesMe
United States
4 months using the app
April 3, 2020

Rate was good but service was lil bad I use for abandond carts and found that http://ka-rt.com/?enTzOk this Link which one received to my customer was redirect to another site completly bad experince this. need to improve this

Fashion Clearance
India
3 months using the app
Shipway replied April 6, 2020

Hi Team,
We are sorry for the inconvenience caused, it was one of the rare bug which was fixed immediately once we got to know.

We have been trying to reach you over mail, however there is no response.
We request you to please be considerate on the above review.

Many Thanks.
Team SMS App

Edited June 8, 2018

Useless. No tracking. No UTM tag. No way to know if the SMS is actually being sent. Can't even have an idea about the conversion rate of this app. Don't know how many clicks it brought etc.......

Eclatdeparis
Morocco
3 months using the app
February 23, 2022

Pure SCAM and waist of Time & money I pay +60$ better use Klavyio it's 1000 times better, this application not work at all, have try to contact support multiple times and they promise to fix those bugs, CAN NOT even sent TEST SMS to myself, Extremely suspicious results of Delivery for SMS.

EUG FASHION
United States
2 months using the app
Shipway replied March 1, 2022

Hi Team,
This is not the kind of experience we want our customers to have. We are really sorry for the inconvenience caused to you.
As we can check, the delivery rates of your campaign is more than 90%. Eve in that case our team has also offered you the full refund.

We have been trying to reach you, but there is no response. We request you to please give us one more chance to serve you.

May 9, 2022

Looks like a company of fraudsters. Everyday you discover a new hidden charge. Dont recommend at all There are better apps in a fraction of cost available

ToyMonkey
India
10 days using the app
Shipway replied May 9, 2022

Hi Team,
We apologize for any inconvenience caused to you.
Our pricing is very transparent, and there is no hidden pricing at all. And we have just recently add another premium plan by adding new features.

"fraudsters" is a very strong word and its very demotivating, we strongly object to it.
We really wished, you could have written a review after using our services.

October 23, 2017

It does not allow your customers to opt out of receiving messages nor is there any reporting to view along with this app!

Icon Btq
United States
6 days using the app
June 27, 2020

Application not operational at all, I want a refund of $ 30, none of my clients have received order confirmation sms, or any other.
I send emails to support and nobody answered me!
I require a full refund of payment for SMS.
Scam!

MyMarket.ma
Morocco
5 days using the app
Shipway replied December 1, 2020

We are sorry for the inconvenience.

we had already connected with you regarding the refund on Email and we are waiting you to respond. Please respond to mail as soon as possible so that we help you out with this issue.

Regards
Team Shipway

November 9, 2020

i pay 60 usd and doesn't work i want my refund i send 2 mail to the support and i dont recieve anr answer i want my refund

Carnívoro.mx
Mexico
About 9 hours using the app
Shipway replied November 10, 2020

Hello Carnívoro.mx

Sorry for the Inconvenience caused which was mainly because of difference in the time zone.
As per our system your refund has already been processed. So please check.

Team Onjection

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