Reviews (666)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer support, with team members like Jack, Alex, Sara, Emily, and Kay frequently commended for their responsiveness and helpfulness. The app offers a variety of effective promotional tools such as BOGO, volume discounts, and special pop-ups, which enhance sales and customer engagement. The interface is user-friendly, making it easy to set up and manage promotions. Merchants also appreciate the app's reliable performance, which contributes to increased order volumes, and find it offers good value for money due to its extensive features. The versatility in promotion options allows for customization to specific business needs, and continuous updates and feature enhancements are noted to improve functionality and user experience.

November 21, 2019

I have used this app for a year now and have really enjoyed it! Although it is pricey, I feel that if you use it monthly, you will make enough money from it to cover the cost of the app plus some. It allows you to run several promotions at a time, where Shopify only allows you to run one automatic discount at a time, as of right now. I recently had Emily help me with the checkout features so that customers wouldn't loose their discounts when checking out through PayPal. She was very nice & timely in all of her responses! She went above and beyond to make sure it was working properly. Now I'm all set for Black Friday Weekend!

Shop Rebel Chic
United States
Almost 4 years using the app
February 25, 2017

Great app. When we first installed the app, we were a bit hesitant because of all the other faulty wholesale apps in the app store. To our surprise, Ultimate Special Offers did a clean job of utilizing Shopify's API to create a seamless wholesale user experience. While the app did not originally perform all the functions we needed, Marius and his team were quick to add new features that we requested. As of now, the app performs 90% of the features we could hope for (and probably serves most people's needs..we are just very picky :) ). Thank you to Supple Apps for finally making a pricing app that serves our wholesale needs!

Thebeadchest
United States
Almost 4 years using the app
November 16, 2019

Lots of amazing options. Once Rob explained the fix (and did it for me plus made a video for me to see), it made everything work and future use much easier. Thank you!

Pirates Press Records
United States
Almost 4 years using the app
Edited May 3, 2023

This app has helped us immensely in terms of extra revenue, by allowing us to bundle our products and apply discounts to the bundles. The support is always very fast and helpful. We recently changed themes which resulted in some small glitches (not Orbit's fault) but the team at Orbit (Jack, Paige and Kay) have always been super helpful and resolved the issue promptly. Highly recommended app with superb support.

Woodstock Laundry SA
South Africa
Almost 4 years using the app
Orbit replied February 6, 2023

I'm so glad to hear this!! Thank you so much for sharing with us :) - Emily, Head of Support

June 28, 2022

This is a great app. They can always help me solve some of my requests quickly. They have helped my business very well

jpkrkc&co
Hong Kong SAR
Over 3 years using the app
Orbit replied July 5, 2022

Thank you for sharing!! I'm so glad to hear we've helped your business :) - Emily, Head of Support

August 11, 2020

Great function and efficient support!!
This is definitely a must-have app to deal with the awful Shopify discount function.

Dr. Koala
Hong Kong SAR
Over 3 years using the app
November 18, 2021

Pixel Union has always had great support for their apps. The special offers functionality has created entirely new unique revenue possibilities for us due to Shopify's extremely limited discounting options. We've used Special Offers for 3 or 4 years now and never ran into major issues. There are a few nuances to the way we utilize the offers, but have always found ways to work around them. I would recommend both this app and the PU team.

'Merica Clothing Co.
United States
Over 3 years using the app
Orbit replied November 18, 2021

This warms my heart! Thank you so much for being a customer of ours for so long. It really means a lot. Best of luck during BFCM! - Emily, Support Lead

March 14, 2017

THTC Clothing has been a client of Supple's Shopify apps for coming up to 3 years. Seeing the evolution of 'Buy X' to Ultimate special offers is amazing. User problems seem to get put into a methodical development timeline and addressed in a very timely manner. Really impressed by all the new features now available - and the fact you can run special offers AND exempt discount codes, without having to mess around with the theme, is just amazing.

Customer service is exemplary - Marius is great and to-the-point. The Supple Apps team is - in our opinion - one of the best app development teams, that can be afforded by small and medium-sized businesses.

Can't recommend this app enough to anyone looking for a swiss army knife discount app. Worth every penny.

Thtc
Spain
Over 3 years using the app
May 20, 2021

This app is great - it has so many features and is easy to navigate. It works fast and has many discount types. I had a small issue with the appearence settings and received a quick and great customer support, now the app works great again. 5 Stars!

Pangadise
Austria
Over 3 years using the app
June 24, 2023

Fantastic App for providing customers with unique opportunities to save money. Volume-based special offers play an integral role in my store's customer experience, and we couldn't provide that without USO.

My customer support experience has been nothing short of stellar. Kay was able to resolve any presented issues in no time at all.

Shopportuguese.com
United States
Over 3 years using the app
Orbit replied June 28, 2023

Thank you for leaving this review!! - Emily, Head of Support