Reviews (662)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of promotional tools, including BOGO and volume discounts, which effectively boost sales without needing scripts or promo codes. Its user-friendly interface and seamless Shopify integration make it easy to manage multiple offers. Exceptional customer support, with staff like Alex, Kay, and Emily being notably helpful, adds to its appeal. Merchants also value its competitive pricing and the quick implementation of new features through its "Feature Request" section, enhancing both shopping experience and operational efficiency.

November 16, 2019

Lots of amazing options. Once Rob explained the fix (and did it for me plus made a video for me to see), it made everything work and future use much easier. Thank you!

Pirates Press Records
United States
Almost 4 years using the app
Edited May 3, 2023

This app has helped us immensely in terms of extra revenue, by allowing us to bundle our products and apply discounts to the bundles. The support is always very fast and helpful. We recently changed themes which resulted in some small glitches (not Orbit's fault) but the team at Orbit (Jack, Paige and Kay) have always been super helpful and resolved the issue promptly. Highly recommended app with superb support.

Woodstock Laundry SA
South Africa
Almost 4 years using the app
Orbit replied February 6, 2023

I'm so glad to hear this!! Thank you so much for sharing with us :) - Emily, Head of Support

June 28, 2022

This is a great app. They can always help me solve some of my requests quickly. They have helped my business very well

jpkrkc&co
Hong Kong SAR
Over 3 years using the app
Orbit replied July 5, 2022

Thank you for sharing!! I'm so glad to hear we've helped your business :) - Emily, Head of Support

August 11, 2020

Great function and efficient support!!
This is definitely a must-have app to deal with the awful Shopify discount function.

Dr. Koala
Hong Kong SAR
Over 3 years using the app
November 18, 2021

Pixel Union has always had great support for their apps. The special offers functionality has created entirely new unique revenue possibilities for us due to Shopify's extremely limited discounting options. We've used Special Offers for 3 or 4 years now and never ran into major issues. There are a few nuances to the way we utilize the offers, but have always found ways to work around them. I would recommend both this app and the PU team.

'Merica Clothing Co.
United States
Over 3 years using the app
Orbit replied November 18, 2021

This warms my heart! Thank you so much for being a customer of ours for so long. It really means a lot. Best of luck during BFCM! - Emily, Support Lead

March 14, 2017

THTC Clothing has been a client of Supple's Shopify apps for coming up to 3 years. Seeing the evolution of 'Buy X' to Ultimate special offers is amazing. User problems seem to get put into a methodical development timeline and addressed in a very timely manner. Really impressed by all the new features now available - and the fact you can run special offers AND exempt discount codes, without having to mess around with the theme, is just amazing.

Customer service is exemplary - Marius is great and to-the-point. The Supple Apps team is - in our opinion - one of the best app development teams, that can be afforded by small and medium-sized businesses.

Can't recommend this app enough to anyone looking for a swiss army knife discount app. Worth every penny.

Thtc
Spain
Over 3 years using the app
June 24, 2023

Fantastic App for providing customers with unique opportunities to save money. Volume-based special offers play an integral role in my store's customer experience, and we couldn't provide that without USO.

My customer support experience has been nothing short of stellar. Kay was able to resolve any presented issues in no time at all.

Shopportuguese.com
United States
Over 3 years using the app
Orbit replied June 28, 2023

Thank you for leaving this review!! - Emily, Head of Support

May 20, 2021

This app is great - it has so many features and is easy to navigate. It works fast and has many discount types. I had a small issue with the appearence settings and received a quick and great customer support, now the app works great again. 5 Stars!

Pangadise
Austria
Over 3 years using the app
July 15, 2022

A fantastic app and customer service that is equally as good. Been using the app for many years and it has been great.

Cravings Gourmet Popcorn
United States
Over 3 years using the app
Orbit replied July 15, 2022

I'm so glad to hear you've been having such a great experience!! I really appreciate you taking the time to leave a review :) - Emily, Head of Support

December 18, 2019

Made 10k after 1 week on this app... even before we had to pay for it. Great support too. Highly recommended to extend Shopify discounts.

STRAYE
United States
Over 3 years using the app