Reviews (666)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its exceptional customer support, with team members like Jack, Alex, Sara, Emily, and Kay frequently commended for their responsiveness and helpfulness. The app offers a variety of effective promotional tools such as BOGO, volume discounts, and special pop-ups, which enhance sales and customer engagement. The interface is user-friendly, making it easy to set up and manage promotions. Merchants also appreciate the app's reliable performance, which contributes to increased order volumes, and find it offers good value for money due to its extensive features. The versatility in promotion options allows for customization to specific business needs, and continuous updates and feature enhancements are noted to improve functionality and user experience.
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It gives a bunch of different options to make offers. I had a problem and they solved it quickly by mail.
A great app and whenever I have used support I have gotten polite, concise and clear feedback from the developer. Have been using this app for around 6 months now and it works perfectly as a buy x get y app.
There are a lot of options within the app to get the specific deal that you are after and if I have been unsure I have simply sent support and email and responses were received very promptly offering very polite advice.
Very much recommended.
We upgraded to this App after using the older version (Buy X, get X). There's no coding needed anymore which made it a simple set-up AND the support we did get from the Supple team was excellent.
The App itself works perfectly, exactly as described and gives a number of powerful options for promoting offers on our site. Very pleased.
It took me a while to get their attention, but once I got it - the support has been very good and constructive.
Great support service!
Even when the app does not have some specific features we would like to have (such as the option to give to the customer only one gift at a time when you want to have different gifts available to choose at the same time), the support has always been very kind with us and solved any issue or personalization request.
I am happy to hear you had a good experience! Glad my team could help :) - Emily, Support Lead
They worked with me to solve my problem about the discounts not showing up correctly.
Very friendly, fast support. Got what I needed, the app does exactly what it says
It's almost perfect - the upsell/cross-sell bits are great. The gift with purchase could be so much better though - it's very slow to load on the basket page and would be even better if it could be automatically added to the basket. I did speak to their support team about this and was given a generic response about improving site speed using tools like Google Page Speed.
Thanks for the feedback about the gift offer. I've shared it with my product team, we really appreciate it! - Emily, Support Lead
Great app! Was easy to install and settings were flexible to our needs. Using this primarily for a spend/get promotion and upsell/cross sell pop up. Looking forward to exploring the "sign up for access" settings as well.
the bogo app didnt work when customers went to pay on last step. didnt take off discount. unfortunately i didnt realize this till three days later and no sales.
I'm sorry to hear you're having trouble! I've sent you a message to get this resolved, please check your inbox (including spam) and get back to me ASAP! - Emily, Head of Support